BreAna Montez
Lubbock,TX
Summary
Dynamic phlebotomist with extensive experience at UMC Hospital, excelling in venipuncture techniques and patient communication. Proven ability to enhance patient experiences through compassionate care while training new staff. Recognized for maintaining a safe environment and delivering exceptional customer service, even in high-pressure situations. Dependable team player committed to excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Phlebotomist
UMC Hospital
Lubbock, TX
07.2024 - Current
- Verified patient information prior to specimen collection.
- Maintained a clean, safe, and organized work environment.
- Provided excellent customer service while interacting with patients.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Confidently and carefully performed venipunctures on patients of all ages.
- Assisted in the training of new phlebotomists.
- Identified patients using proper procedures prior to specimen collection.
- Enhanced patient experience through compassionate care and communication during blood draws.
- Labeled tubes, and follow exact directions for handling and storing specimens for transport.
- Centrifuged blood samples, as outlined in clinical protocols.
- excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- New hire training.
Lead Cashier
Hobby Lobby
Lubbock, TX
08.2021 - 07.2024
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contribution.
- Assisted customers by answering questions and fulfilling requests.
- Greeted customers and provided excellent customer service.
- Handled escalated customer service issues professionally and courteously.
- Processed both cash and card purchases, and returns.
- Performed store opening, closing, and shift change actions for the number one volume store in the company.
- Worked extra shifts during busy time periods, and covered for call-in employees to maintain service levels.
- Helped with restocking needs during every shift, and assisted customers when working on the sales floor.
Education
High School Diploma -
Roosevelt High School
Lubbock, TX05-2023
Some College (No Degree) - Phlebotomy
South Plains College
Levelland, TXSkills
- Venipuncture techniques
- Patient identification
- Specimen handling
- Training and mentoring
- Problem solving
- Patient communication
- Organizational skills
- Team contribution
- Dependability
- Customer assistance
Accomplishments
- National Honors Society Member
Certification
- Certified Phlebotomist
- Red Cross CPR certified
Timeline
Phlebotomist
UMC Hospital
07.2024 - Current
Lead Cashier
Hobby Lobby
08.2021 - 07.2024
High School Diploma -
Roosevelt High School
Some College (No Degree) - Phlebotomy
South Plains College
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