Breana Osborne
Normal,IL
Summary
Dynamic leader with a proven track record at Illinois State University, adept in staff management and problem-solving. Excelled in enhancing team productivity and customer satisfaction through effective training, mentoring, and multitasking. Demonstrates exceptional communication and team leadership, significantly improving operational efficiency without compromising quality.
Overview
8
8
years of professional experience
Work History
EMDH SUPERVISOR
Illinois State University
08.2019 - Current
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Processed both cash and card purchases and returns.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Shift Leader Manager
Burger King
11.2016 - 06.2020
- Trained and mentored new employees to maximize team performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Improved team efficiency by streamlining shift scheduling and task delegation.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Hillcrest High School
Country Club Hills, IL05.2024
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Multitasking Abilities
- Problem-Solving
- Time Management
- Attention to Detail
- Excellent Communication
- Decision-Making
- Adaptability and Flexibility
- Team building
- Active Listening
- Reliability
- Team Leadership
Timeline
EMDH SUPERVISOR
Illinois State University
08.2019 - Current
Shift Leader Manager
Burger King
11.2016 - 06.2020
High School Diploma -
Hillcrest High School
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