Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Breana Pearson

Springdale,AR

Summary

Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shipping Clerk

Sams Club
Springdale, AR
05.2021 - Current
  • Verified shipping documents for accuracy.
  • Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
  • Obtained required documentation to process shipments and support movement.
  • Organized storage areas to maximize movement and minimize labor.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
  • Prepared packages for shipping and determined most economical shipping methods.
  • Maintained inventory of shipping materials and supplies.
  • Organized deliveries by sorting and stocking receivables
  • Prepared documentation to track and report on damaged or missing items.
  • Contacted transport companies and suppliers to expedite, trace, or return shipments.
  • Identified order discrepancies and damaged items and notified supervisor.
  • Coached new staff preparing outgoing and receiving incoming shipments.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Compared and verified identifying information of outgoing shipments.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Weighed mail to determine correct postage.
  • Folded letters, circulars or other documents and inserted into envelopes for distribution.
  • Maintained inventory control system to ensure accurate tracking of all shipped items.
  • Worked closely with internal departments such as purchasing and receiving to ensure timely delivery of products.
  • Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
  • Managed hazardous material transportation following applicable regulations set forth by local authorities.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.

Security Officer

Allied Universal Security Services
Springdale, AR
03.2020 - 05.2021
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Enforced access control measures in accordance with established procedures.
  • Confirmed visitor identification prior to granting entry into the building.
  • Assisted in the development and implementation of security policies and procedures.
  • Maintained accurate logs of all security related activities.
  • Provided escorts for visitors as needed throughout the facility.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Operated communication systems between officers stationed throughout the facility.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Verified photo IDs and tickets to allow guests passage.
  • Completed incident reports to record security or loss prevention incidents.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Reported safety hazards for remediation response.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Observed patrons and customers to quickly address security situations.
  • Maintained high levels of alertness throughout shifts.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Provided friendly and professional assistance to employees, visitors and customers.

Customer Service Representative

Lowes Home Improvment
Springdale, AR
02.2018 - 03.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Promoted available products and services to customers during service, account management and order calls.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Surpassed sales goals through implementation of successful marketing strategies.

CNA/PCA

Jamestown Nursing & Rehab
Rogers, AR
11.2018 - 02.2019
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Monitored food intake and output as directed by nursing staff.
  • Provided emotional support to family members during difficult times.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Transported residents within the facility as needed.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Used mobility devices to transport patients.
  • Documented patient care services by charting in designated areas.
  • Reported changes in patient conditions to registered nurse or physician.

CNA/PCA

Providence Assisted Living
Springdale, AR
06.2018 - 11.2018
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Distributed drinking water and nourishment to residents.
  • Assisted residents in preparing for activities and social programs.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Supported non-ambulatory residents in range of motion exercises.
  • Answered patient call signals and signal lights to determine patients' needs.

Cashier

Shoe Carnival
Fayetteville, AR
02.2016 - 07.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Ensured compliance with all safety regulations within the store environment.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Helped with purchases and signed customers up for rewards program.
  • Used suggestive selling techniques to promote add-on sales.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Print Specialist

Office Depot Inc
Springdale, AR
08.2017 - 06.2018
  • Created customer profiles, managed orders, and maintained accurate inventory records.
  • Set up and operated digital presses for large format printing projects.
  • Calibrated print settings to meet specific requirements of customers.
  • Adjusted color density, saturation, hue, and other variables in accordance with client specifications.
  • Edited files using Adobe Acrobat Pro software to ensure accuracy prior to printing.
  • Maintained a clean work area and ensured all safety protocols were followed while operating the press.
  • Analyzed customer artwork for proper resolution, color space selection, file format compatibility.
  • Developed custom templates for clients that included special features such as die-cutting or embossing.
  • Tested various papers and substrates to determine best results for each job order.
  • Assisted in designing layouts for brochures, flyers, business cards, postcards, booklets and more.
  • Conducted regular maintenance checks on printers and replaced defective parts when necessary.
  • Collaborated with graphic designers to understand their vision before beginning a project.
  • Examined and produced specific job orders.
  • Maintained machines in good working order by cleaning, lubricating and adjusting.
  • Scheduled jobs according to customer needs, ensuring timely delivery of finished products.

Server

Patina Restaurant Group Accounting
Springdale, AR
05.2017 - 08.2017
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Checked food before serving it to customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Education

High School Diploma -

Har-Ber High School
Springdale, AR
05-2018

Skills

  • Shipping and receiving
  • Materials Transport
  • Materials transportation
  • Order Management
  • Warehouse Safety
  • Barcode scanning
  • Shipping procedures
  • Stock control
  • Safety and compliance
  • Inventory Management
  • Warehousing Operations
  • Inventory Software
  • Relationship Building
  • Safety Procedures
  • Attention to Detail
  • Teamwork and Cooperation
  • Self-Motivated and Independent
  • Heavy Lifting
  • Stock Rotation
  • Load Planning
  • Pallet jack use
  • Inspection and Quality Control
  • US Driver's License
  • Material Handling Equipment

Accomplishments

  • Associate of the year in 2019
  • Cashier of the month February 2019

Certification

  • CPR Certification Exp. 2018

Timeline

Shipping Clerk

Sams Club
05.2021 - Current

Security Officer

Allied Universal Security Services
03.2020 - 05.2021

CNA/PCA

Jamestown Nursing & Rehab
11.2018 - 02.2019

CNA/PCA

Providence Assisted Living
06.2018 - 11.2018

Customer Service Representative

Lowes Home Improvment
02.2018 - 03.2020

Print Specialist

Office Depot Inc
08.2017 - 06.2018

Server

Patina Restaurant Group Accounting
05.2017 - 08.2017

Cashier

Shoe Carnival
02.2016 - 07.2018

High School Diploma -

Har-Ber High School
Breana Pearson