Breana Porter
Bartow,Florida
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Logistics Coordinator
Saddle Creek Logistics
08.2022 - Current
- Deliver high-quality customer service skills in handling emergency and non-emergency calls while documenting essential information
- Display excellent service to ensure the customer knows that we are committed to helping them meet and exceed their objectives
- Must have the ability to connect and build rapport and relationships with customers & drivers at all levels
- Receive 100+ calls a day, prioritize, and organize customer needs according to urgency
- Supervise 40+ daily routes and the status of drivers to prioritize add-ons to their routes
- Evaluate and recommend changes in preferred work methods to increase the productivity of dispatch operations
- Use the phone or computer to direct drivers to the appropriate sites
- Enter customer and account data from paper formats into computer database systems
- Track, manage, and update route sheets and daily mileage spreadsheets
- Comply with data integrity and security policies
- Ensure proper use of office equipment and address any malfunctions.
Registered Pharmacy Technician
06.2021 - 08.2022
- Well dyne rx
- Ability to fill 40 prescriptions per hour
- Attention to detail
- Ability to handle multiple activities or interruptions at once
- Ability to work in a standing environment
- Ability to communicate effectively, patiently and courteously
- Focused team player, who can work in conjunction with pharmacists, other departments, customers, and management
- Work independently with little supervision and meet daily deadlines
- Ability to perform repetitious work accurately
- Work Environment / Physical Demands
Patient Registration Coordinator
Advent Health Centra Care
02.2020 - 03.2021
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule tests and procedures.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
Customer Service Specialist
Dick’s Sporting Goods
10.2016 - 02.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Described product highlights and benefits to help guide purchasing decisions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Diploma - undefined
Winter Haven High School
Associate - Business
Polk State College
Winter Haven, FL01.2024
Skills
- Time management
- Computer Skills
- Microsoft office skills (Excel, Word, PowerPoint)
- Employee Training
- Scheduling interviews
- Presentation Skills
- Employee Orientation
- Practice Management
- Reliability
- Workload Delegation
- Critical Thinking
- Trucking Dispatching
- Creative Solutions
- Customer Service
- Performance Management
- Stress Management
- Punctual and Dependable
- Analytical Thinking
- Serve Customers
- Communications
Timeline
Logistics Coordinator
Saddle Creek Logistics
08.2022 - Current
Registered Pharmacy Technician
06.2021 - 08.2022
Patient Registration Coordinator
Advent Health Centra Care
02.2020 - 03.2021
Customer Service Specialist
Dick’s Sporting Goods
10.2016 - 02.2020
Diploma - undefined
Winter Haven High School
Associate - Business
Polk State College
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