Breana Reyes
San Jose,CA
Summary
Organized and dependable candidate successful at managing time, tasks and priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Great communication and Leadership Skills, experience with customer relations, customer service, managing and working with both small and large groups. Tech savvy, proficient in Excel, Word, Sheets and Google applications. Eager to contribute to teams success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in a great company. Background in Education and Office assistant. I am a quick learner and willing to take on new challenges that will enhance my skills. English and Spanish speaking.
Overview
11
11
years of professional experience
Work History
Field Expert
Enjoy Technology
San Jose, CA
08.2018 - 08.2022
- Developed team communications and information for meetings.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Multi-tasked At&t and Apple systems while providing service and resolving customer issues, questions, comments or concerns.
- Delivered services to customer locations within specific timeframes.
- Handled 10-12 calls per day to address customer inquiries and concerns.
Toddler/Preschool Teacher
Action Day Primary Plus
San Jose, CA
03.2016 - 07.2018
- Promoted physical, academic and social development by implementing diverse play-based strategies in and outside of classrooms.
- Organized and implemented age appropriate curriculum activities to enhance foundational learning skills.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Established positive communication with parents in daily conversation and formal conferences.
Lead Support Staff Member
Rocketship Education
San Jose, CA
09.2013 - 02.2016
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Maintained daily attendance record of students in school.
- Covered for front desk associate for daily breaks and planned and unplanned absences.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Provided support to help students with special needs learn and grow.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Provided one-on-one and peer group tutoring on core subjects for children K - 5th.
- Reported on student progress, behavior and social skills to parents.
- Oversee day to day operation.
Preschool/Infant Teacher
Kidscopia Family Daycare
San Jose, CA
04.2012 - 09.2013
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Established great connections with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Implemented age-appropriate curriculum and learning-focused activities for children infant to 3 years old.
- Adhered to parent preferences and legal requirements for feeding (breastmilk, formula, solids to infants), diaper change and or potty training.
Office Assistant
Center For Employment Training
San Jose
11.2011 - 01.2012
- Offered technical support and troubleshot issues to enhance office productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Updated spreadsheets and databases to track, analyze and report on performance data.
- Created and updated records and files to maintain document compliance.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Provided clerical support to company employees by copying, faxing and filing documents.
Office Assistant
Ace Charter Middle School
07.2011 - 09.2011
- Balanced effective communication with confidentiality and respect for privacy when communicating with children and families.
- Supported children and staff while monitoring guests on school campus and play space designed for children.
- Carried out day-to-day duties accurately and efficiently.
- Daily use of Microsoft and Google platforms to create documents, track data and keep information organized.
- Executed record filing system to improve document organization and management.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying and distributing mail.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Education
Certificate - Early Childhood Education
Center For Employment Training
San Jose, CAECE Units - Early Childhood Education
Cabrillo College
Aptos, CA01-2012
GED -
San Jose City College
San Jose, CADiploma -
Del Mar High School
San Jose, CASkills
- Organization and Time Management
- Teamwork and Collaboration
- Training and Development
- Critical Thinking
- Good Telephone Etiquette
- Spreadsheet management
- Social media knowledge
- Technical Support
- Curriculum Development
- Microsoft Outlook, Word and Excel
- Customer relations and communications
- Paperwork assistance
Volunteer
- Big Brother Big Sister of the Bay Area
- I volunteered as a Big Sister for 2 years in 2008 - 2010
- Youth Leader
-I am currently a Youth Leader for my church's youth group and I help mentor a group of 20 young people ranging
from ages 15 - 25.
- Sunday School Teacher
- I teach ages 4 - 8, prepare lesson plans, and crafts. Run and manage seasonal programs for them throughout the year.
- Media Assistant
-Currently help as the assistant Media Director at my church. This consists of taking and uploading content to our church's social media pages.
also help run production during our services such as live stream, sound and lyrics display.
- Hospitality Lead
-I am the Hospitality Lead in our faith organization, I manage and run the greeting/welcoming team and the registration team at all events
and camps. I'm in charge of all forms, payments and staff.
Timeline
Field Expert
Enjoy Technology
08.2018 - 08.2022
Toddler/Preschool Teacher
Action Day Primary Plus
03.2016 - 07.2018
Lead Support Staff Member
Rocketship Education
09.2013 - 02.2016
Preschool/Infant Teacher
Kidscopia Family Daycare
04.2012 - 09.2013
Office Assistant
Center For Employment Training
11.2011 - 01.2012
Office Assistant
Ace Charter Middle School
07.2011 - 09.2011
Certificate - Early Childhood Education
Center For Employment Training
ECE Units - Early Childhood Education
Cabrillo College
GED -
San Jose City College
Diploma -
Del Mar High School
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