Brittany Davis
Farmington Hills,MI
Summary
Proactive Customer Service Representative with extensive experience in handling escalated calls, resolving disputes, and enhancing customer satisfaction. Skilled in active listening, problem-solving, and upselling products, with strong administrative support and computer proficiency. Bringing a comprehensive knowledge of customer service and client relations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
EP Marketing Group
2019.07 - 2020.03
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
AT&T Wireless
2017.03 - 2019.05
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Receptionist
Nuero Pain Consultants
2014.06 - 2017.02
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Customer Service Representative
Sprint
2011.02 - 2014.05
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Science - Business Administration
Oakland Community College
Bloomfield Hills, MIHigh School Diploma -
Northwestern High School
Detroit, MI06.2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Administrative Support
- Client Relations
Timeline
Customer Service Representative
EP Marketing Group
2019.07 - 2020.03
Customer Service Representative
AT&T Wireless
2017.03 - 2019.05
Receptionist
Nuero Pain Consultants
2014.06 - 2017.02
Customer Service Representative
Sprint
2011.02 - 2014.05
Associate of Science - Business Administration
Oakland Community College
High School Diploma -
Northwestern High School
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