Breana Stokes
Jacksonville,FL
Summary
Experienced in customer relationship management, consistently delivering exceptional service and support. Utilizes effective communication and problem-solving skills to efficiently address and resolve client issues. Demonstrates a proven track record of building and maintaining strong client relationships, ensuring high levels of satisfaction. A hardworking Senior Representative with a gift for providing amazing service to both customers and peers. Possesses an engaging and personable nature that allows for effective oversight of business tasks and meeting deadlines.
Overview
7
7
years of professional experience
Work History
Sr Rep Processor
Ally Bank
12850 Gran Bay Parkway W, Jacksonville Fl, 32258
07.2022 - Current
- Resolved issues through careful research and follow-up with customers.
- Provided detailed performance reports for management review, facilitating data-driven decision making.
- Supported team members in their daily tasks, fostering a cohesive and productive work environment.
- Strengthened client relationships through excellent communication skills and consistent followup.
- Maintained accurate records of client interactions within CRM system for future reference.
- Optimized workflow efficiency through diligent organization of tasks, documentation, and resources.
Bakery/Deli Associate
Walmart
Jacksonville, FL
09.2021 - 07.2022
- Our Bakery/Packager associates prepare fresh baked items daily for our members through follow recipes and wrapping, labeling, and storing merchandise
- Ensure our members have the freshest items available to take home to their families
- Assist customers in ordering cakes, fulfilling deli orders, or finding the right products
- Keep area clean, sanitized, and customer-ready
Dietary Aide/Cook
Lakeside Nursing and Rehabilitation Center
Jacksonville, FL
10.2020 - 09.2021
- Prepares all food according to the menu in a safe, sanitary manner under the direction of the dining services coordinator/manager.
- Ensures proper preparation, portioning, and serving of foods according to standardized recipes. Prepares quality food products according to standardized recipes and menus.
- Prepares quality food in a timely manner at specified meal times.
- Assumes responsibility for total kitchen operations and handles all situations in the kitchen according to policy. Responds to resident issues or concerns that may occur in the dining room.
Customer Service Representative
GC Services
Jacksonville, FL
02.2020 - 10.2020
- Handles inbound calls from applicants.
- Interacts with direct and indirect Sales groups, and Customer Care Representatives.
- Reviews credit reports verifying the applicant information.
- Determines deposit requirements and line limits for new and existing customers.
- Completes credit-related offline work handing applications and faxing documents.
Sales Associate
Foot Locker
Jacksonville, FL
07.2019 - 03.2020
- Operating cash registers, assisting customers with sales, stocking and organizing shelves, and answering questions about company policies, merchandise, and services. Foot Locker sales associates generally work on foot for long periods of time.
Customer Service Associate
Save-A-Lot
Jacksonville, FL
07.2018 - 06.2019
- Operate a cash register efficiently and perform checkout procedures at or above expected performance standards including, but not limited to, minimum transaction time per item rate and accurate handling/counting of cash, EBT, debit cards, credit cards, WIC Vouchers, Gift Cards, coupons and checks. Follow all check-out and cash handling procedures and policies.
- Consistently meet or exceed the company standards involving the handling, stocking, and the maintaining of grocery, frozen, dairy, smoked meat, and all perishable products.
Package Handler
UPS
Jacksonville, FL
12.2017 - 06.2018
- Load packages into delivery trucks.
- Unload trucks as they arrive and ensure packages are stored correctly.
- Always follow proper postal routing guidelines.
- Operate mechanical equipment to move larger package shipments.
Education
Cybersecurity -
Western Governors University
Salt Lake City, UTMedical - undefined
A Philip Randolp Career Academies
Jacksonville, FL06.2018
Skills
- Customer service
- Customer care
- Microsoft office
- Excel
- Organizational skills
- Relationship building
- Proficient in technology
- Project management
- Customer rapport
- Telephone etiquette
Timeline
Sr Rep Processor
Ally Bank
07.2022 - Current
Bakery/Deli Associate
Walmart
09.2021 - 07.2022
Dietary Aide/Cook
Lakeside Nursing and Rehabilitation Center
10.2020 - 09.2021
Customer Service Representative
GC Services
02.2020 - 10.2020
Sales Associate
Foot Locker
07.2019 - 03.2020
Customer Service Associate
Save-A-Lot
07.2018 - 06.2019
Package Handler
UPS
12.2017 - 06.2018
Medical - undefined
A Philip Randolp Career Academies
Cybersecurity -
Western Governors University