Breana VanCooten
Washington Metropolitan Area,MD
Summary
Proficient Business Professional with over seven years of experience in compliance/policy review, accounting, customer service, and program management. Subject matter expertise in the judicial and legal department. Ability to foster and maintain constructive and cooperative working relationships with executive level management professionals and other staff members. Adept at bridging the gap to include identifying problems, tracking progress, and developing solutions to fulfill the mission.
Overview
10
10
years of professional experience
Work History
Personal Care Assistant
Margot Cox
01.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
Administrative Assistant
NRI Staffing Agency - United States Capitol Police
06.2023 - 12.2023
- Compliance/Policy Review: Performed time keeping functions according to payroll policies
- Responded to and coordinated requests for information concerning Office functions and services
- Notified appropriate personnel of the need for information or recommendations, and either prepared responses or followed up to ensure timely response by others
- Independently controlled and maintained data in information management systems, such as forms, records, mail, directives, or publication management systems
- Successfully performed other related duties as needed
- 40 HOURS/WEEK
- Staffing Agency lost Gov’t Contract
District Court Commissioner
Maryland Judiciary
10.2019 - 11.2022
- Compliance/Policy Review:1
- Ensured compliance with state laws,2
- Provided oversight and compliance support to the District Court operational and compliance systems,3
- Utilized investigative techniques to make competent compliance determinations and associated recommendations,4
- Prepared documentation for the overseer – Maryland Judiciary,5
- Performed project lead activities that result in improved systems,6
- Served as a subject matter expert liaison between public and state officials,7
- Monitored and enhanced compliance activities,8
- Reviewed and Processed Applications for Statement of Charges from Citizens and Police Officers for the filing of Criminal,9
- Reviewed and Resolved client complaints,10
- Conducts Criminal Record checks using CJIS Mainframe, METERSv5, and other Judicial Programs,11
- Issued Criminal Summons or Warrants after proper review of case/issue.12
- Determined Probable Cause for Charges and Pretrial Release Conditions for persons arrested, and other related duties
- Accounting/Finance:1
- Processed Bail Bond payments in financial system,2
- Analyzed and recorded complex transactions,2
- Reconciled accounts,3
- Monitored, maintained, and organized database of court records,4
- Prepared reports on financial transaction
- Reviewed and processed applications for the Office of the Public Defender, Peace and Protective Orders
- Provided great customer service to Litigants and their Attorneys’ whilst representing the State of Maryland
- 40 HOURS/WEEK
Judiciary Clerk
Prince Georges County District Court
02.2019 - 10.2019
- Compliance/Policy Review:1
- Issued Civil and Criminal processes such as summonses, subpoenas, writs of garnishment and warrant,2
- Reviewed and Certified court documents upon receipt,3
- Drafted correspondence for senior leadership review prior to issuance,4
- Docketed cases according to the appropriate case categories and prepared electronic case files,5
- Initiated redactions to assist with Freedom of Information Act (FOIA) requests,6
- Prepared summonses, writs, bills for costs, etc
- Via computer system, and7
- Received and processed citations issued in Prince Georges County, and other related duties
- Accounting/Finance:1
- Performed cash management transactions,2
- Recorded/logged cash transactions,3
- Reconciled cash account, and4
- Performed other related accounting duties
- Scanned, created PDF files, entered data, and uploaded documents into the system, including pleadings, complaints, motions, minutes, orders, and proceedings as necessary to maintain accuracy and completeness of the electronic case file
- Electronically maintained case dockets by entering records of documents/pleadings upon receipt
- Assisted the courtroom with Civil, Family, Juvenile and Criminal matters
- Provided procedural information to litigants, the public, chambers, and clerk’s office staff
- Maintained documents and files in accordance with the file classification system
- Assisted the public in the use of computerized databases
- 40 HOURS/WEEK
Child Support Specialist II
Maryland Department of Human Services
10.2017 - 11.2018
- Compliance/Policy Review:1
- Performed project lead activities that result in improved archive system according to compliance policies,2
- Reviewed appropriate documents in accordance to company policies and determined appropriate enforcement action to enforce and collect child support,3
- Reviewed and prepared case records and ensured the validity of information to present for testimony for judicial hearings related to child support enforcement and collection
- Accounting/Finance:1
- Processed child support payments using the State Disbursement Unit S.M.A.R.T
- (System Methods Automated Reconciliation Technology) Program,2
- Extracted financial data from the accounting system, reconciled daily financial transactions, and summarized financial information for reports,3
- Updated payment activities and balances of financial transactions in accordance with prescribed procedures utilizing the Child Support Enforcement System (CSES), CARES, and VIPRS, and4
- Prepared bank deposits for Armor transfer
- Handled full performance case management and managed a full caseload
- Conducted initial intake interviews
- Provided technical assistance in resolving complex or protracted customer issues requiring an in-depth understanding of the entire case processing flow
- 40 HOURS/WEEK
Child Youth Program Assistant
Naval Support Activity
12.2014 - 09.2016
- Compliance/Policy Review:1
- Planned and coordinated group and individual activities according to program policies,2
- Preparing generalized or specialized educational materials for youths according to adhered policies
- Accounting/Finance: Obtained cash from management office, purchased food and other items for residents and provided financial reports to management
- Delivered a high level of care, assistance, and supervision to children in compliance with the organizations policies and guidelines
- Provided parents and guardians with written progress reports on their child’s progress and behavior
- Developed and implemented a curriculum that was educational and fun for children of varying ages
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills
- Maintained inventory on a recurring basis and recommended replenishing damaged, missing, and depleted supplies
- Provided care, oversight, and accountability for program participants in compliance with the Department of Defense (DoD), local installation policies, guidance, and standards
- 40 HOURS/WEEK
Education
Bachelor of Arts - Psychology, Human Development And Family Studies
Pennsylvania State University
State College, Pennsylvania05.2013
Skills
- Compliance/Policy Review
- Accounting/Finance/Project Management
- Human Resources
- Resilience
- Influencing & Negotiating Skills
- Conflict Management and Resolution
- Public Relations and Customer Service
- Accountability
- Problem Solving
- Great Interpersonal Skills
Timeline
Personal Care Assistant
Margot Cox
01.2024 - Current
Administrative Assistant
NRI Staffing Agency - United States Capitol Police
06.2023 - 12.2023
District Court Commissioner
Maryland Judiciary
10.2019 - 11.2022
Judiciary Clerk
Prince Georges County District Court
02.2019 - 10.2019
Child Support Specialist II
Maryland Department of Human Services
10.2017 - 11.2018
Child Youth Program Assistant
Naval Support Activity
12.2014 - 09.2016
Bachelor of Arts - Psychology, Human Development And Family Studies
Pennsylvania State University
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