Breana Walker
Washington,DC
Summary
Highly skilled and service-oriented professional with extensive experience in customer service, front desk operations, and concierge services, particularly within government settings for the diplomatic community. Known for providing exceptional, tailored support to high-profile guests and diplomats, ensuring a seamless and efficient experience. Expertise in handling sensitive requests, managing complex inquiries, and coordinating services while maintaining confidentiality and professionalism. Adept at resolving issues quickly and efficiently, offering personalized solutions that exceed expectations. Eager to bring my strong communication, problem-solving, and organizational skills to a front desk or concierge role, contributing to the success of a dynamic team while supporting the needs of an esteemed clientele.
Overview
8
8
years of professional experience
Work History
Weekend Concierge
HireOne
10.2024 - Current
- Provided high-quality customer service to residents by addressing inquiries, requests, and concerns promptly and professionally.
- Logged maintenance requests into the Yardi system, ensuring issues were promptly communicated to the maintenance team and followed up on to ensure timely resolutions. Kept residents informed on the status of their requests.
- Managed package deliveries by logging them into the Yardi system, ensuring accurate tracking and prompt delivery to residents. Provided assistance with package pickup, delivery, and storage as needed.
- Offered local recommendations for dining, shopping, and entertainment, tailored to resident preferences and needs.
- Maintained a thorough knowledge of building policies, amenities, and resident procedures to ensure accurate information was provided at all times.
- Addressed and resolved resident complaints or issues in a calm and efficient manner, escalating when necessary to building management.
- Managed the concierge desk, keeping it organized, well-stocked with brochures and local resources, and ensuring a welcoming and professional appearance at all times.
Customer Service Representative
Department of State
05.2020 - Current
- Provided exceptional customer service by assisting customers with DMV-related inquiries, including license renewals, vehicle registrations, and title transfers.
- Delivered accurate information regarding DMV procedures, requirements, and policies, ensuring customers understood necessary steps for their requests.
- Greeted and directed customers in a friendly and professional manner, addressing their needs and ensuring a positive experience.
- Handled customer concerns and resolved issues promptly, offering effective solutions and escalating complex matters when necessary.
- Communicated clearly and patiently with customers in person, over the phone, and via email, ensuring a high level of satisfaction.
- Assisted in guiding customers through required documentation and forms, ensuring all steps were completed correctly.
- Maintained a calm and professional demeanor while managing high volumes of customer interactions, ensuring quality service during peak times.
- Worked collaboratively with team members to ensure efficient service delivery and support for ongoing customer needs.
- Promoted DMV services and offered assistance in navigating the DMV website or online resources for added convenience.
Executive Administrative Assistant
Department of State
09.2016 - 05.2020
- Managed incoming calls and emails, screening inquiries and directing them to the appropriate department or personnel. Took accurate messages and ensured timely follow-up.
- Coordinated and scheduled meetings, appointments, and conferences for executive's, ensuring all details were confirmed, including location, time, and prepared meeting agenda and materials.
- Monitored inventory of office supplies and ordered replacements as needed, ensuring that necessary office equipment was in good working condition and available for staff use.
- Received, sorted, and distributed incoming mail and packages, ensuring timely delivery to the appropriate department or individual. Managed outgoing mail, including preparing packages and documents for shipment.
- Provided general administrative support to government officials and department heads, including preparing documents, drafting correspondence, and assisting with various office tasks.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
Education
Master of Science - Strategic Communications
University of Maryland Global Campus
Hyattsville, MD05-2022
Bachelor of Science - Political Science
University of The District of Columbia
Washington, DC05-2015
Skills
- Yardi
- Customer Service
- Teamwork
- Scheduling and Calendar Management
- Problem Solving
- Incoming Mail Sorting
- Attention to Detail
- Computer Proficiency
Timeline
Weekend Concierge
HireOne
10.2024 - Current
Customer Service Representative
Department of State
05.2020 - Current
Executive Administrative Assistant
Department of State
09.2016 - 05.2020
Master of Science - Strategic Communications
University of Maryland Global Campus
Bachelor of Science - Political Science
University of The District of Columbia
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