Breana Walton
Valley
Summary
Customer service professional, of 17 years, bringing rich background in providing exceptional support and fostering member loyalty. Proven track record of streamlining service operations and contributing to team goals. Known for adaptability and reliable performance in dynamic environments with focus on communication and problem-solving. During that time, I gained expertise in the use of POS systems, SalesForce, and professional customer service. I am hard-working, dependable, trustworthy, dedicated, and a fast learner.
Overview
18
18
years of professional experience
Work History
Member Service Consultant II
MAX Credit Union
07.2015 - Current
- Assists members and potential members with their financial needs which includes servicing transactions, counseling members on product selection and use, and opening new accounts and loans.
- Provided exceptional member support, addressing inquiries and resolving issues promptly.
- Collaborated with cross-functional teams to enhance member experience and streamline service processes.
Cashier/Cashier Supervisor
Phantom Fireworks
05.2012 - 07.2015
- Handled hundreds to thousands of dollars
- Acted as assistant cashier manager
- Delivered daily deposits to financial institution
- Trained new cashiers
- Ensured customer satisfaction
Cashier
Compass Group
08.2013 - 05.2015
- Assisted with training new employees
- Maintained clean work space
- Performed professional and friendly customer service
Cashier/Office Manager
Givorn’s Foods
09.2007 - 03.2013
- Built multiple money drawers and handled hundreds to thousands of dollars
- Trained new cashiers and managed seven to ten employees
- Delivered exemplary customer service
- Assisted with holiday crowds
Education
BA - Finance
Auburn University at Montgomery
Montgomery, AL05.2016
Associate's - Occupational Technologies, Business Administration
Southern Union State Community College
Opelika, AL05.2012
Skills
- Patience and composure
- Goal-oriented mindset
- Data entry proficiency
- Money handling
- Customer service
- Document processing
- Payment processing
- Issue resolution
- Adaptability and flexibility
- Transaction processing
- Point-of-sale system
- Reliability
Timeline
Member Service Consultant II
MAX Credit Union
07.2015 - Current
Cashier
Compass Group
08.2013 - 05.2015
Cashier/Cashier Supervisor
Phantom Fireworks
05.2012 - 07.2015
Cashier/Office Manager
Givorn’s Foods
09.2007 - 03.2013
Associate's - Occupational Technologies, Business Administration
Southern Union State Community College
BA - Finance
Auburn University at Montgomery
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