Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Breana Washington

Pontiac,MI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Comerica Bank
08.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Customer Service Associate

Performance Line Tool Center
09.2021 - 05.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Customer Service Representative

Huntington National Bank
06.2020 - 07.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Opened, closed and updated accounts for customers.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

Cashier

Taco Bell
01.2018 - 03.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Education

Business Administration

Washtenaw Community College
Ann Arbor, MI
09.2022

Diploma - General Studies

Lake Orion Community High School
Lake Orion, MI
06.2017

Skills

  • Order Fulfillment
  • Stocking and Replenishing
  • Microsoft PowerPoint
  • Report Preparation
  • Retail Sales Customer Service
  • Customer Relations
  • Active Listening
  • Credit Card Payment Processing
  • Microsoft Word
  • Call Center Operations
  • Google Docs
  • Order and Refund Processing
  • Technical Support
  • Filing

Timeline

Customer Service Representative

Comerica Bank
08.2022 - Current

Customer Service Associate

Performance Line Tool Center
09.2021 - 05.2022

Customer Service Representative

Huntington National Bank
06.2020 - 07.2021

Cashier

Taco Bell
01.2018 - 03.2020

Business Administration

Washtenaw Community College

Diploma - General Studies

Lake Orion Community High School

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