Breana Washington
Pontiac,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Training Coordinator
FANUC America
05.2023 - Current
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with central management to identify, plan, align, and address training needs.
- Completed physical inventory counts each month.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Responded proactively and positively to rapid change.
Customer Service Representative
Comerica Bank
08.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Customer Service Associate
Performance Line Tool Center
Waterford, MI
09.2021 - 05.2022
- Utilizing pivot tables for inventory and additional data.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Stocked shelves, racks and cases with new or transferred merchandise.
Customer Service Representative
Huntington National Bank
06.2020 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Opened, closed and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Cashier
Taco Bell
01.2018 - 03.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Business Administration
Washtenaw Community College
Ann Arbor, MI09.2022
Diploma - General Studies
Lake Orion Community High School
Lake Orion, MI06.2017
Skills
- Order Fulfillment
- Stocking and Replenishing
- Microsoft PowerPoint
- Report Preparation
- Retail Sales Customer Service
- Customer Relations
- Active Listening
- Credit Card Payment Processing
- Microsoft Word
- Call Center Operations
- Google Docs
- Order and Refund Processing
- Technical Support
- Filing
- Materials Organization
- Materials Preparation
- Verbal and Written Communication
- Schedule Management
- Feedback Collection
- Microsoft Applications
- Customer Experience
- Computer Technology
Timeline
Training Coordinator
FANUC America
05.2023 - Current
Customer Service Representative
Comerica Bank
08.2022 - Current
Customer Service Associate
Performance Line Tool Center
09.2021 - 05.2022
Customer Service Representative
Huntington National Bank
06.2020 - 07.2021
Cashier
Taco Bell
01.2018 - 03.2020
Business Administration
Washtenaw Community College
Diploma - General Studies
Lake Orion Community High School
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