Breana Welborn

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Assisted coworkers and staff members with special tasks on daily basis.

• Collaborated with multidisciplinary teams to identify student needs, develop interventions, and monitor progress toward goals.
• Continuously refined teaching practices through professional development opportunities, peer observations, and feedback from supervisors.
• Integrated hands-on, play-based activities to reinforce foundational concepts while promoting creativity and critical thinking skills.
• Improved student communication skills by incorporating group projects and collaborative activities.
• Established strong relationships with families through open communication channels, fostering trust and cooperation in supporting each child''s educational journey.
• Implemented differentiated instruction strategies to meet diverse learning needs within the early preschool classroom setting.
• Streamlined assessment processes to provide more accurate insights into student progress and achievement levels.
• Enhanced classroom management by implementing clear expectations, routines, and positive reinforcement strategies.
• Boosted children''s social-emotional development through targeted lessons on empathy, self-regulation, and conflict resolution.
• Fostered a nurturing learning environment that prioritized individual needs and accommodated different learning styles.
• Optimized instructional time by effectively managing transitions between activities and maintaining consistent daily schedules.
• Developed weekly lesson plans and activities to engage children and promote learning.
• Maintained organized, fun and interactive classroom to help children feel safe.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Established positive communication with parents in daily conversation and formal conferences.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Applied play-based strategies to provide diverse approaches to learning.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Modeled positive behavior and communication skills for students.
• Created safe and nurturing learning environment for preschoolers.
• Monitored classroom to verify safe and secure environment.
• Organized and supervised large and small group activities.
• Planned and executed activities to stimulate physical, social and intellectual growth.
• Implemented age-appropriate curricula to meet needs of young learners.
• Incorporated music, art and literature into curriculum.
• Organized activities to teach preschool children foundational learning skills such as letters and numbers.
• Utilized creative teaching strategies to engage students in classroom.
• Helped new preschool children get used to classes by giving one-on-one support.
• Developed and implemented behavior management plans.

• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Organized and detail-oriented with a strong work ethic.
• Transported children to Cincinnati Children's Hospital
• Crisis prevention/deescalation.
• Filled out incident reports and reported children who went AWOL to Hamilton County Youth Center.
• Documented and monitored children daily behavior patterns on a shift report.
• Prepared daily meals such as breakfast, lunch and dinner.
• Maintained and protected children's privacy rights.
• Engaged with children by playing games, tuning into a series, taking walks with staff, going to recreation centers, working on creative projects and helping children promote healthy ways to express themselves mentally, physically and emotionally.

• Monitor activities to ensure program guidelines are followed and appropriate client care is provided.
• Make periodic rounds of building/grounds to ensure safety, security and optimal facility operations.
• Deliver on-going oversight of client activity.
• Respond to emergencies or incidents through conflict resolution and crisis management techniques.
• Assist clients and peers in making appropriate decisions.
• Recognize behavior changes and monitor client movement.
• Perform routine non-clinical intake duties as required.
• Complete accurate and timely documentation utilizing designed software.
• Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
• Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
• Enforced rules and regulations to maintain order and safety within the facility.
• Provided supervision for cafeteria, laundry and special activities of facility.
• Conducted regular safety inspections to ensure compliance with housing policies and regulations.
• Assisted with move-in and move-out processes, streamlining the transition for new and departing clients.

Greeted customers entering store and responded promptly to customer needs.

• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Worked flexible schedule and extra shifts to meet business needs.
• Addressed customer needs and made product recommendations to increase sales.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.

• Shadow family visits with visitation facilitators.
• Filed documents, did pos surveys, worked on court subpoenas.
• Case aided making sure families and children had the necessary proper food, clothing etc.
• Answered phones when program coordinator was unavailable.