Bre'Ana Williams
Houston,Tx
Summary
Dedicated Administrative professional with a solid background in high-volume office environments focused on delivering exceptional clerical and operational support. Exceptional interpersonal skills with the ability to communicate effectively and collaborate. Experienced problem solving professional who utilizes critical thinking with a systematic approach to resolve complex problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Surgery Scheduling Coordinator
Memorial Hermann Hospital
02.2021 - Current
- Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
- Supported surgical department staff by proactively addressing potential conflicts in the schedule before they arose.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Assisted in budgeting activities to provide input on anticipated material costs for upcoming projects or fiscal years.
Medical Receptionist
Houston Methodist
03.2018 - 02.2020
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Performed various administrative tasks by filing, copying and faxing documents.
- Implemented cost control measures by analyzing spending patterns and identifying areas of potential savings.
PBX Switchboard Operator
MD Anderson Cancer Center Hospital
12.2015 - 03.2018
- Enhanced customer satisfaction by efficiently routing calls to appropriate departments and personnel.
- Promoted a professional image of the company by consistently providing a polished and courteous demeanor while interacting with all callers.
- Promoted security measures by verifying caller identities before granting access to sensitive information or connecting them with key personnel.
- Provided reliable assistance in emergency situations, following established protocols for contacting appropriate personnel or authorities.
- Maintained an organized workspace, ensuring that necessary resources such as directories, phone lists, and manuals were easily accessible during daily operations.
- Participated in ongoing training opportunities to stay current on industry best practices for switchboard operations and telecommunications technology advancements.
Unit Administrative Assistant
Houston Methodist
06.2013 - 08.2014
- Served as a liaison between the unit and external organizations, facilitating successful partnerships through clear communication strategies.
- Ensured compliance with relevant policies and regulations through diligent record-keeping practices and continuous process improvement efforts.
- Contributed to the overall success of the unit by taking on additional responsibilities as needed, demonstrating flexibility and adaptability in a dynamic work environment.
- Assisted with calls to physicians and their office, bed management, transfer services while coordinating with operations administrators. Assist with the process for transfers or transportation.
- Organizes the unit work flow and paperwork as needed.
- Gather daily reports per the unit standards.
Education
High School Diploma -
Willowridge High School
Missouri City, TX2003
Some College (No Degree) - Business Administration
Texas Southern University
Houston, TXSkills
- Strategic Planning
- Business Acumen
- Medical Terminology
- Epic Systems
- Analytical Skills
- Microsoft System Center
Timeline
Surgery Scheduling Coordinator
Memorial Hermann Hospital
02.2021 - Current
Medical Receptionist
Houston Methodist
03.2018 - 02.2020
PBX Switchboard Operator
MD Anderson Cancer Center Hospital
12.2015 - 03.2018
Unit Administrative Assistant
Houston Methodist
06.2013 - 08.2014
High School Diploma -
Willowridge High School
Some College (No Degree) - Business Administration
Texas Southern University
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