BREANA WILLIAMS
Chesapeake,VA
Summary
Experienced Management Analyst skilled in budget review, reporting, and research. Top-notch administrator with financially-savvy and organized approach. Familiar with helping business leaders understand all facets of operations.
Overview
9
9
years of professional experience
Work History
Management Analyst
City Of Norfolk
05.2024 - Current
- Performed detailed financial analyses to support budgeting decisions and resource allocation efforts within the company.
- Developed comprehensive reports, providing valuable insights into business performance and aiding in strategic planning efforts.
- Collaborated with the cash management team to optimize cash flow forecasting, contributing to better liquidity management for the organization.
- Supported financial audits by maintaining organized records of all accounts receivable transactions.
Sales Support Coordinator
Holland America Line
09.2023 - 05.2024
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Updated internal databases with accurate customer contact information, ensuring effective communication channels were maintained throughout the sales process.
- Expedited order processing timeframes by liaising between internal departments such as shipping, finance, and production teams.
- Developed working knowledge of CRM to effectively track sales leads and activities.
Export Coordinator
CMA CGM
06.2021 - 03.2023
- Handles client's complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures.
- Streamlined billing procedures to ensure timely invoicing, reducing outstanding accounts receivable balances.
- Corrected billings and issued debit and credit memos for customers to reconcile accounting.
- Prepared and assembled documents to facilitate exports.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
Claims Analyst
Geico Insurance Agency
04.2017 - 06.2021
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Conducted thorough investigations of claims to ensure proper payment or denial.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Supported team members in achieving individual performance goals by sharing knowledge and best practices related to claim collections appeal techniques.
Executive Administrative Assistant
The Pawlor
06.2020 - 08.2020
- Handled confidential and sensitive information with discretion and tact.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
Receptionist Administrator
Map Communications
01.2015 - 04.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Collect various methods of payment for different companies.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
FLOOR ASSOCIATE
Burlington Coat Factory
08.2016 - 01.2017
- Have great customer and communication skills to assist customers on and off the phone with anything they needed
- National Right To Work
- Telecommunications /
INDEPENDENT CONTRACTOR Fiverr
01.2015 - 01.2016
- Developed content and implemented strategies that promoted several brands
- Managed various channels like social media networks, Google Ads, website content and email marketing.
CUSTOMER SERVICE ASSOCIATE
Justice Tween Brands
01.2015 - 12.2015
- Assisted customers with product selection, order entry, and payment processing.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Skills
- CRM software expertise
- Accounts receivable management
- Accounting Software Proficiency
- Claims Processing
- Invoice Processing
- Payment Scheduling
- Problem-solving
- Organizational skills
- Team collaboration
- Client Relationship Management
- Microsoft Office proficiency
- Strong communication
- Data analysis
- Contract review
- Conflict resolution
- Attention to detail
- Market research
- Time management
Timeline
Management Analyst
City Of Norfolk
05.2024 - Current
Sales Support Coordinator
Holland America Line
09.2023 - 05.2024
Export Coordinator
CMA CGM
06.2021 - 03.2023
Executive Administrative Assistant
The Pawlor
06.2020 - 08.2020
Claims Analyst
Geico Insurance Agency
04.2017 - 06.2021
FLOOR ASSOCIATE
Burlington Coat Factory
08.2016 - 01.2017
Receptionist Administrator
Map Communications
01.2015 - 04.2017
INDEPENDENT CONTRACTOR Fiverr
01.2015 - 01.2016
CUSTOMER SERVICE ASSOCIATE
Justice Tween Brands
01.2015 - 12.2015
Bachelor of Science - Psychology
Southern New Hampshire University
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