Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Breana Williams

Fort Worth,TX

Summary

Dynamic and dedicated professional with extensive experience in customer service and patient care at Holiday Inn Express Hotel Suites and Wheeler Hospital. Proven ability to resolve issues effectively, enhance guest satisfaction, and maintain confidentiality. Skilled in cash handling and vital signs monitoring, with a strong focus on building relationships and delivering exceptional service.

Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Holiday Inn Express Hotel Suites
09.2024 - 03.2025
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.

Emergency Room CNA

Wheeler Hospital
08.2023 - 01.2024
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Upheld infection control and prevention policies across different patient-facing areas.

Bartender/Manager

Wellington Country Club
03.2021 - 08.2023


  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Ensured accurate reporting of daily sales figures to upper management for informed decision-making processes related to budgeting and forecasting.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

CNA

Wellington Care Center
07.2019 - 03.2021
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.

Education

Certificate - Phlebotomy

Phlebotomy Training Specialist
Fort Worth
03-2025

GED -

Alta Vista
Abilene, TX
04-2017

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Order of draw
  • Patient care
  • Specimen handling
  • Butterfly needle technique
  • HIPAA compliance
  • Patient confidentiality
  • Task delegation
  • Workplace safety
  • Time management
  • Vital signs monitoring
  • Compassion and empathy
  • Attention to detail

Certification

  • Certified Phlebotomy Technician

Languages

English
Native or Bilingual

Timeline

Front Desk Agent

Holiday Inn Express Hotel Suites
09.2024 - 03.2025

Emergency Room CNA

Wheeler Hospital
08.2023 - 01.2024

Bartender/Manager

Wellington Country Club
03.2021 - 08.2023

CNA

Wellington Care Center
07.2019 - 03.2021

Certificate - Phlebotomy

Phlebotomy Training Specialist

GED -

Alta Vista

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Breana Williams