Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bre'Ana Woods

Miami,FL

Summary

Seeking a position where I can demonstrate my professional skills, while providing excellent customer service and achieving company goals. I will continue searching for a job that I'll be able to make a career out of in the end!! That's the ultimate goal for me

Overview

10
10
years of professional experience

Work History

Fueler

Miami International Airport
01.2024 - 05.2024
  • Fueled about 10-11 American Airlines flights per morning
  • Calculated gallons pumped per aircraft while maintaining accurate account of fuel transactions.
  • Efficiently managed time-sensitive tasks such as defueling aircraft during turnaround periods.
  • Conducted thorough equipment inspections, maintaining optimal performance and minimizing malfunctions.
  • Operated fuel tank trucks, hydrant carts and stationary carts to fuel aircraft.
  • Reduced downtime for refueling through effective scheduling and coordination with operators.

Ramp Supervisor/Operations Agent

Miami International Airport
12.2021 - 08.2023
  • In December 2021 I took a the position as a Ramp Agent at Miami International Airport
  • My responsibilities were loading and unloading the cargo bins that were filled with luggage, cleaning the aircraft once they landed and bringing the flight attendants the supplies they needed for their next flight
  • In December of 2022, I was promoted to Ramp Supervisor and Operations Agent
  • My responsibilities included making sure the ramp agents dropped the luggage bags to the appropriate carousel, making sure safety measures were always enforced
  • I also was responsible communicating directly with the airline pilots in reference to medical emergencies, gate changes and diversions, and communicating with air traffic control tower to be advised where the planes needed to be towed

Amazon Driver

Amazon
03.2021 - 12.2021
  • Was driver for approximately 9 months delivering about 200-300 packages a day
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Order Filler

Amazon
04.2020 - 02.2021
  • Picking items from a robot that came to the station
  • It showed the item and the quantity that should be picked
  • Once the order was completed, the robot would then leave the station
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
  • Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
  • Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Improved order accuracy by meticulously reviewing and verifying customer information before processing.

Store Manager

Sprint
12.2018 - 04.2020
  • Responsible for preparing work schedules, opening and closing the store, receiving orders, customer service, hiring new employees and making sure the customers were satisfied with the services rendered
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Scanned documents and saved in database to keep records of essential organizational information.

Cashier/Server/Kitchen Manager

Chipotle
06.2017 - 07.2018
  • I welcomed the customers, made sure that they're online orders were correct and then some days I would actually prepare the food for the customers; be on the line: on grill
  • I also have a certificate because I'm eligible to be a Kitchen Manager at any restaurant

Overnight Stocker; Assistant Manager

Toys R Us
11.2016 - 06.2017
  • Fill the shelves back up with the toys and answered any questions the customers may have had; making schedules, store inventory, making sure that the store was in order at all times, monitor retail operating costs, budgets and resources, etc
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.

Cashier

Wal-Mart
04.2015 - 09.2016
  • I greeted the customers with my big smile, made sure that their shopping experience was okay and scanned their groceries in an orderly fashion
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.

Cashier

Chic-Fil-A
06.2014 - 02.2015
  • Catering to all the guests needs and making sure that they were all comfortable
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Miami Carol City Senior High School
06.2013

Skills

  • Handling money
  • Customer service
  • Adaptability
  • Communicating with people
  • Ability to work under pressure
  • People skills; Enthusiastic people person
  • Telephone Etiquette
  • Customer Satisfaction
  • Cash Handling
  • Cash Management
  • Filing systems
  • Database entry
  • Administrative tasks
  • File Maintenance
  • Document Management
  • Database Management
  • Quality Control
  • Mail handling
  • Processing mail
  • File and database management
  • Sales expertise
  • Attention to Detail
  • Customer Communication
  • Problem-Solving
  • Microsoft Office
  • Data Entry
  • Data Recording
  • Materials Organization

References

Available upon request

Timeline

Fueler

Miami International Airport
01.2024 - 05.2024

Ramp Supervisor/Operations Agent

Miami International Airport
12.2021 - 08.2023

Amazon Driver

Amazon
03.2021 - 12.2021

Order Filler

Amazon
04.2020 - 02.2021

Store Manager

Sprint
12.2018 - 04.2020

Cashier/Server/Kitchen Manager

Chipotle
06.2017 - 07.2018

Overnight Stocker; Assistant Manager

Toys R Us
11.2016 - 06.2017

Cashier

Wal-Mart
04.2015 - 09.2016

Cashier

Chic-Fil-A
06.2014 - 02.2015

High School Diploma -

Miami Carol City Senior High School

Similar Profiles

CREATE PROFILE
Bre'Ana Woods