Hi, I’m
Breana (Bre) Selliman
39 E Case St, Powell,OH
Summary
I demonstrated customer service and team leadership at Vape City. Skilled in money handling and conflict resolution, I excelled in enhancing customer satisfaction and maintaining an organized shop. Recognized for building strong connections and driving sales growth through effective communication and problem-solving.
Overview
3
years of professional experience
1
Certification
Work History
Vape City
Assistant Manager
04.2025 - 08.2025
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff and customers, maintaining a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Hamlin Pubs
Food Runner/Server
09.2022 - 02.2025
Job overview
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Spirit Hollowen
Sales Associate
09.2024 - 11.2024
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Oxford High SchoolOxford, MI
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Goal setting
- Conflict resolution
- Retail operations
- Recruiting and interviewing
- Sales strategies
- Sales growth
Certification
(Rserving) Michigan Responsible Serving Alcohol Certificate
Timeline
Assistant Manager
Vape City
04.2025 - 08.2025
Sales Associate
Spirit Hollowen
09.2024 - 11.2024
Food Runner/Server
Hamlin Pubs
09.2022 - 02.2025
Oxford High School
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