Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Breana D. Williams

Horn Lake,MS

Summary

Seasoned leader bringing 8 years in sales management and support. Skilled people motivator with proven leadership abilities to go extra mile. Documented history leading teams to achieve results by exercising independent judgment and accomplishing goals in high pressure scenarios. Driven to exceed expectations and maximize customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Branch Manager

United Rentals
12.2021 - Current
  • Provide high-level of management support for staff of 28 and 13.0 million in rental inventory.
  • Lead salesforce of 3 sales representatives (2 outside sales reps and 1 key account manager) to exceed 3 consecutive quarters of used equipment sales and rental revenue
  • Reduce company expenses by identifying cost-effective changes such as fuel expense, hourly employee time management, negotiating rates, limiting use of outside hauling and re-rents
  • Collaborate with branch managers across United Rentals footprint to share fleet in order to fulfill customer needs
  • Manage staff to have 95%+ on time delivery time and 95% on time service response
  • Act as lead dispatcher for 4 delivery drivers in absence of onsite dispatcher
  • Manage business to remain at least 75% utilized month over month by putting fleet on rent or de-fleeting when needed
  • Establish performance goals for employees and provided feedback on methods for reaching those milestones.
  • Leverage data and analytics to make informed decisions and drive business improvements.
  • Manage shop in absence of service leader. Implemented Work Order polices to track customer damages, repairs and maintenance, and preventative maintenance on rental equipment. Changes reduced parts inventory and cost of repairs by an average of 8%.
  • Interview and hire talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Train employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
  • Reduce injuries among personnel with development and implementation of robust safety programs and policies.
  • Inspect job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
  • Maintained compliance with federal, state, and local regulations governing debt collections practices.
  • Utilized advanced negotiation skills to secure favorable settlements in complex collection scenarios.
  • Optimized resources allocation by prioritizing high-value accounts for maximum returns on investment.
  • Created comprehensive reports on collection activities, highlighting key performance indicators and areas for improvement.

Vice President/Loan Officer

Patriot Bank
01.2021 - 05.2021
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Present monthly reports on company performance.
  • Resolve issues and recommend actions based on production and compliance reports.
  • Evaluate product development strategy effectiveness and prepared alternative approaches to exceed goals.
  • Analyze sales data and developing strategies and action plans.
  • Plan, coordinate and implement commercial sales functions and processes.
  • Collaborate with upper management to implement continuous improvements and exceed team goals.
  • Grew new business connections by strategically networking with industry experts.

Assistant Vice President/Branch Manager

Regions
01.2020 - 02.2021
  • Decreased account churn by more than 4% in Q2 by implementing more sound account opening procedures
  • Maintain high level of branch operating controls protecting bank assets
  • Use lead generation tools to increase profitability and product presence in marketplace
  • Cultivate relationships with business partners to create mutually beneficial referral systems
  • Implement monthly performance appraisals for entire branch staff
  • Analyze applicants’ financial status, credit, and property evaluation to determine best product to offer customer
  • Conduct seminars in community to educate customers on Financial Wellness and attract new business relationships for bank.
  • Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
  • Supervised branch operations and made continuous improvements in each area.

Branch Manager

KAR Global
04.2019 - 12.2020
  • Manage branch portfolio of $7.9M through loss mitigation, new account generation, and ongoing inventory management of used car dealers
  • In first 6 months, increased new application volume by 60% -Maintained 15% portfolio during first 6 months of becoming branch manager
  • Ensure branch meets or exceeds planned profitability sales and customer service levels
  • Successfully marketed branch within approved expense budget
  • Developed new dealer relationships in field and at auctions, resulting in new business
  • Extensive experience in collection of delinquent dealer accounts up to repossession
  • Responsible for all financial transactions between independent car dealers, auctions, financial institutions and State.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions

Branch Manager

OneMain Financial
09.2015 - 04.2019
  • Led team of 6 salespersons in growing assets by more than 2.5 million annually
  • Recruited, developed and coached employees; enabling team to gain technical competence and confidence.
  • Consistently ranked in top 30% of branch managers in area
  • Analyze reports and operational functions, to achieve objectives and profitability results
  • Lead office in attaining high level of compliance and excellent results on all internal, federal, and state audits
  • Collections and negotiating programs to assist with resolutions of current financial situation
  • Establish procedures for custody or control of assets, records, loan collateral, or securities to ensure safekeeping.
  • Experience in underwriting while performing financial statement analysis for various types of loans or size of branches.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Monitored industry trends and best practices to continuously improve collections operations.
  • Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.

Education

Bachelor of Arts - Psychology

University Of Memphis
Memphis, TN
05.2015

Skills

  • Field Operations
  • Professional Development
  • Commercial Customers
  • Performance Evaluations
  • Inbound Sales
  • Human Resources Functions
  • Maintenance Management
  • Rental Agreement
  • Financial Management
  • Negotiation
  • Business Development
  • Incident Investigation
  • Past due balance management
  • SEC and call reporting
  • Account Reconciliation
  • Exceptional organization

Certification

  • Licensed General Lines Agent (Life, Health, and HMO) - 2015 - Current

Additional Information

Former Division I Basketball Player - University of Houston Cougars

Timeline

Branch Manager

United Rentals
12.2021 - Current

Vice President/Loan Officer

Patriot Bank
01.2021 - 05.2021

Assistant Vice President/Branch Manager

Regions
01.2020 - 02.2021

Branch Manager

KAR Global
04.2019 - 12.2020

Branch Manager

OneMain Financial
09.2015 - 04.2019

Bachelor of Arts - Psychology

University Of Memphis

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Breana D. Williams