Breanca Davis
Macon,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
06.2018 - 09.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Teacher
Big Blue Marble Academy
05.2018 - 09.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Ops Admin 2
FedEx Ground
09.2021 - 01.2023
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Streamlined QA processes, significantly reducing testing cycle time by implementing automated testing tools.
- Led training sessions for new QA analysts, increasing departmental efficiency and knowledge sharing.
- Mentored and coached team members on QA topics and strategies.
- Reported progress, test metrics and results to project stakeholders.
Teacher
Sister Sister Learning Center
01.2014 - Current
- Provided care to infants and toddlers
- Provided classroom support
- Communicated daily attendance
Personal Babysitter
01.2018 - Current
- Demonstrates ability to handle emergency situations efficiently and contact on emergency numbers quickly
- Established positive relationships with the children by designing creative games and activities
- Maintained child's health and well-being by providing meals, assisted with hygiene such as, bathing, changing diapers and potty training and followed regular routines of child's eating and sleeping schedule
- Discussed progress and limitations with parents when necessary
Package Handler
FedEx Ground
12.2019 - 09.2020
- Ensured all packages were scanned and loaded onto delivery trucks
Quality Control Inspector
Pure Flavor
02.2024 - Current
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
Customer Service Representative
Cigma
03.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Education
Certification of of Healthcare - Healthcare
Central Georgia Technical College
Macon, GA09.2024
Bachelor of Science - Health and Human Performance
Albany State University
Albany, GA05.2020
Associate - Exercise Science
East Georgia State College
Swainsboro, GA01.2018
High School Diploma -
Rutland High School
Macon, GA01.2016
Skills
- Quality Control
- Visual Inspection
- Product Inspection
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Conflict Resolution
- Complaint Handling
- Complaint resolution
- Quality processes
- Documentation expertise
- Performance Tracking
- Quality Assurance Strategy
- Cash Handling
- Customer Engagement
- Food handling
- Cleaning and sanitation
- Food handling safety
- Internal Communications
Certification
- CPR/First Aid, Present
- Tugger, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Quality Control Inspector
Pure Flavor
02.2024 - Current
Customer Service Representative
Cigma
03.2022 - 01.2024
Ops Admin 2
FedEx Ground
09.2021 - 01.2023
Package Handler
FedEx Ground
12.2019 - 09.2020
Crew Member
McDonald's
06.2018 - 09.2018
Teacher
Big Blue Marble Academy
05.2018 - 09.2023
Personal Babysitter
01.2018 - Current
Teacher
Sister Sister Learning Center
01.2014 - Current
Certification of of Healthcare - Healthcare
Central Georgia Technical College
Bachelor of Science - Health and Human Performance
Albany State University
Associate - Exercise Science
East Georgia State College
High School Diploma -
Rutland High School
Similar Profiles
Jacob NemethyJacob Nemethy
Team Member at McDonald'sTeam Member at McDonald's
Angel HartmanAngel Hartman
Crew Member at McDonald'sCrew Member at McDonald's
Zeeshan MehmoodZeeshan Mehmood
Student Job at McDonald'sStudent Job at McDonald's
Saeed Al-taherSaeed Al-taher
Customers Service at McDonald'sCustomers Service at McDonald's
Zibeon GoodenZibeon Gooden
Stocker at Academy Sports + OutdoorsStocker at Academy Sports + Outdoors