Breanda Arredondo
Upland,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
ECT/Planner
Swift Trans
09.2022 - 06.2024
- Collaborated with cross-functional teams to align goals and ensure project success.
- Optimized inventory control, reducing waste and improving costefficiency.
- Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Prioritized schedules to meet project goals and overall customer satisfaction.
CUSTOMER SERVICE REP
JumpNJump
09.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Service Coordinator
Metro Nissan
08.2017 - 08.2020
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Education
Montclair High School
01.2016
Skills
- Data Management
- Customer Focus
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Call center experience
- Customer Support
- Spanish translation
- Payment Processing
References
- Susy Olomos (909)230-1291
- Denisa Jones (951)345-9644
- Walter Ortega (909)821-9326
Timeline
ECT/Planner
Swift Trans
09.2022 - 06.2024
CUSTOMER SERVICE REP
JumpNJump
09.2021 - 02.2022
Service Coordinator
Metro Nissan
08.2017 - 08.2020
Montclair High School
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