BreAnn McKay
Grand Haven
Summary
Dynamic manager with a proven track record at The Find Discount Retail, enhancing customer satisfaction through strategic program development and data analysis. Skilled in team leadership and performance evaluation, I effectively resolved customer issues and improved service quality, fostering loyalty and operational excellence. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
14
14
years of professional experience
Work History
Manager
The Find Discount Retail
Grand Haven
07.2024 - 02.2025
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Produced thorough, accurate and timely reports of project activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Bartender
Sportys Bar & Grill
Grand Haven
09.2020 - 02.2024
- Attended regular training sessions to stay updated on new products or trends.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Effectively multitasked within fast-paced environment.
- Processed payments accurately and efficiently with POS system.
- Balanced daily registers and generated sales reports for management.
- Greeted customers and provided excellent customer service.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Collected and organized daily till totals and tips.
- Greeted frequent visitors by name and explained new promotions.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Supervisor of Factory Operations
Reenders Blueberry Farms
West Olive
06.2011 - 07.2017
- Sorted and packaged products to prepare for processing or shipment.
- Determined budgets, production goals and rates based on company policies and requirements.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Managed inventory levels and organized storage systems for raw materials and finished products.
- Tracked order processing times and ensured timely deliveries of finished products.
- Developed strategies for cost reduction initiatives without compromising product quality or customer satisfaction ratings.
- Stored tools in correct areas to maintain safe and organized workstations.
- Reviewed invoices from vendors and suppliers for accuracy before authorizing payments.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Education
High School Diploma -
Grand Haven Central High School
Grand Haven, MI06-2017
Skills
- Customer service
- Time management
- Problem-solving abilities
- Work Planning and Prioritization
- Data analysis
- Project management
- Team leadership
- Performance evaluation
- Inventory management
- Active listening
Timeline
Manager
The Find Discount Retail
07.2024 - 02.2025
Bartender
Sportys Bar & Grill
09.2020 - 02.2024
Supervisor of Factory Operations
Reenders Blueberry Farms
06.2011 - 07.2017
High School Diploma -
Grand Haven Central High School
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