BreAnn McKee
Clearfield
Summary
Dynamic Phlebotomy Team Lead at University of Utah Health Care, recognized for enhancing patient satisfaction through exceptional communication and adherence to HIPAA regulations. Proven expertise in infection control and quality assurance, consistently exceeding performance metrics while fostering a collaborative team environment. Committed to continuous improvement and compassionate patient care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Phlebotomy Team Lead
University of Utah Health Care
04.2016 - Current
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
- Assisted in training new Phlebotomy Technicians on best practices, contributing to a skilled workforce.
- Continuously met and exceeded performance metrics within the department, setting an example for others in terms of accuracy and efficiency.
- Promoted an atmosphere of professionalism while working collaboratively with fellow healthcare providers when addressing any concerns or discrepancies regarding testing requirements.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Assisted in training and onboarding new phlebotomists.
- Developed and implemented strategies to improve phlebotomy processes.
- Participated in quality assurance and competency assessment initiatives.
- Handled insurance verification tasks using EPIC to validate patient insurance information.
- Used personal protective equipment correctly to protect coworkers and patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
- Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
- Maintained compliance with safety protocols, minimizing workplace accidents and needlestick injuries.
- Coordinated inventory management for necessary supplies, ensuring smooth daily operation without any shortages or delays.
- Fostered collaboration between phlebotomists and other healthcare professionals by improving communication channels.
- Established strong relationships with patients through compassionate care and excellent bedside manner.
- Implemented quality control measures to ensure accurate results and reduce costly errors in testing procedures.
- Managed conflicts within the team effectively, promoting a positive work environment conducive to productivity and growth.
- Assisted new hires in adapting quickly to their roles through comprehensive orientation programs.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Monitored supply levels and placed orders for laboratory supplies.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Achieved high customer satisfaction scores by addressing concerns promptly and professionally.
- Ensured proper clinical documentation by meticulously recording all relevant information for each patient encounter.
- Developed training materials to ensure consistent skill development among team members.
- Spearheaded process improvements that led to reduced patient discomfort during blood draws.
- Enhanced team morale with effective communication and proactive problem-solving strategies.
- Provided guidance and support to laboratory personnel.
Phlebotomy Technician
Arup Blood Services
05.2008 - 07.2016
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
- Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Evaluated and determined the most appropriate venipuncture site to minimize patient discomfort during blood collection procedures.
- Exhibited strong interpersonal skills when interacting with patients from various cultural backgrounds to establish rapport quickly.
- Upheld strict confidentiality standards to protect sensitive patient information in accordance with HIPAA regulations.
- Reduced patient wait times with efficient scheduling and timely blood draws.
- Demonstrated adaptability in handling various types of patients, including pediatrics, geriatrics, and special needs individuals.
- Provided compassionate care for anxious patients throughout the phlebotomy process, easing fears and creating a positive experience.
- Ensured accurate specimen collection by following established phlebotomy protocols and guidelines.
- Assisted in streamlining workflows by participating in continuous improvement initiatives aimed at enhancing phlebotomy department efficiency.
- Improved overall lab operations through meticulous record-keeping of patient demographics, test requests, and specimen data.
- Enhanced overall lab productivity by maintaining an exceptional punctuality record and demonstrating a strong work ethic as a Certified Phlebotomy Technician.
- Contributed to team success by training new phlebotomists on proper techniques and best practices.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Packaged and shipped specimens to central lab daily.
- Centrifuged blood samples as outlined in clinical protocols.
- Reviewed and processed requisitions for laboratory tests.
- Verified proper storage and transportation of specimens to laboratories.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Assisted in training and onboarding new phlebotomists.
- Used personal protective equipment correctly to protect coworkers and patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Provided guidance and support to laboratory personnel.
Education
Associate of Science - Health Sciences
Salt Lake Community College
Salt Lake City, UTSkills
- Lab safety compliance
- HIPAA regulations
- Adaptable to change
- Phlebotomy procedures
- Infection control protocols
- Quality control management
- Medical terminology
- Patient care excellence
- Data entry proficiency
- Specimen collection proficiency
- Patient care
- HIPAA compliance
- Patient confidentiality
- Patient support
- Health and safety
- Data entry
- Technical troubleshooting
- Staff management
- Quality control
- Quality assurance
- Paperwork processing
- Recording data
- Emergency response training
- Health education
- Regulatory compliance
- Anatomy and physiology
- Process improvement initiatives
- Medical records handling
- Communication
- EMR recordkeeping
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Self motivation
- Analytical thinking
- Professionalism
- Interpersonal communication
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomy Team Lead
University of Utah Health Care
04.2016 - Current
Phlebotomy Technician
Arup Blood Services
05.2008 - 07.2016
Associate of Science - Health Sciences
Salt Lake Community College
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