Breann Miller
Fostoria,MI
Summary
Knowledgeable client representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet clients access needs and correct problems related to care. Well-versed in policies, procedures and standards. Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Site Supervisor
Rescare Homecare
Otter Lake, MI
11.2023 - Current
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
- Created staff schedules and delegated assignments.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Resolved work issues and team conflicts to promote progress.
- Communicated daily progress and incident reports to the appropriate facilities.
- Conducted regular site inspections to ensure compliance with safety and building regulations.
- Organized creative and fun activities, enhancing the clients physical, emotional and social well-being.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Advocated for rights and resources of groups to improve access to important services.
- Monitored medication administration by staff members according to physician's orders.
- Supervised staff to ensure quality care was provided in accordance with regulations.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Created an atmosphere that promoted positive morale among employees at all times.
- Encouraged communication between family members and caregivers and appropriate facility personnel.
- Responded promptly to resident concerns or complaints regarding care, treatment, or services rendered.
- Assisted with admissions process including orientation of new residents to their home environment.
- Planned, coordinated, and scheduled daily activities for residents and staff.
- Maintained a safe environment for all residents through regular building inspections and safety drills.
- Collaborated with treating psychiatrist to develop individual service plans for each resident.
- Documented daily progress notes on each resident's condition and behavior changes.
- Evaluated employee performance through observation and review of written documentation.
- Ensured physical and social well-being of each client
- Resolved concerns regarding staff, residents, and care to maintain standards throughout group home.
- Trained staff on proper procedures and policies in order to protect residents from potential harm.
Manager
Continental Home Center
Lapeer, MI
09.2010 - 01.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted performance reviews for team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented strategic plans to achieve company objectives.
- Recruited and hired qualified candidates to fill open positions.
Education
High School Diploma -
Lakeville Memorial High School
Otisville, MI05-2000
Timeline
Site Supervisor
Rescare Homecare
11.2023 - Current
Manager
Continental Home Center
09.2010 - 01.2022
High School Diploma -
Lakeville Memorial High School
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