BreAnn Nordeen
Acworth,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Medical Office Manager
West Cobb Psychiatry
06.2018 - 01.2023
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Created and implemented organizational policies and procedures.
- Consulted with healthcare professionals on business decisions.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Oversaw accounting, budgeting, and financial reporting.
- Developed policies and procedures for effective practice management.
- Developed and maintained electronic record management systems to analyze and process data.
Medical Front Office Supervisor
Wellstar Heath System
03.2016 - 06.2018
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Medical Front Office Specialist
Georgia Orthopedic Resources
09.2013 - 03.2016
- Scheduled appointments, sent reminders and updated master calendar.
- Greeted, registered and checked in patients.
- Provided forms to fill out or update and added latest information computer system.
- Determined amounts due and accepted payments.
- Responded to inquiries from callers seeking information.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
Office Manager
A-1 Tent & Party Rentals
06.2006 - 10.2007
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
Assistant Manager
Kangaroo Bob's Kids Play Place
04.2005 - 09.2006
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Georgia Highlands College
Rome, GAHigh School Diploma -
Pebblebrook High School
05.2005
Skills
- Electronic Health Records Systems
- Reminder Calls
- Inquiry Requests
- Effective Multitasking
- Microsoft Office
- Schedule Creation
- Office Management Software
- Planning and Prioritization
Timeline
Medical Office Manager
West Cobb Psychiatry
06.2018 - 01.2023
Medical Front Office Supervisor
Wellstar Heath System
03.2016 - 06.2018
Medical Front Office Specialist
Georgia Orthopedic Resources
09.2013 - 03.2016
Office Manager
A-1 Tent & Party Rentals
06.2006 - 10.2007
Assistant Manager
Kangaroo Bob's Kids Play Place
04.2005 - 09.2006
Georgia Highlands College
High School Diploma -
Pebblebrook High School
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