Breann Shatto
Kansas City,KS
Summary
Experienced administrative professional with a strong background in front desk operations, office coordination, and customer-facing administrative support. Brings several years of experience handling high-volume phone calls, scheduling appointments, preparing and processing documentation, maintaining organized records, and supporting daily business operations. Trusted to manage confidential information, coordinate with internal teams and vendors, and provide reliable administrative support to management. Known for attention to detail, strong communication skills, and the ability to manage multiple priorities in fast-paced office environments.
Overview
11
11
years of professional experience
Work History
Assistant Manager
NFI Management
Overland Park, KS
08.2020 - Current
- Provide comprehensive administrative support for daily office operations, including front desk coverage and back-office coordination
- Manage high-volume phone calls, email correspondence, appointment scheduling, and in-person inquiries
- Prepare, process, and maintain administrative documentation, records, contracts, and files with accuracy and attention to detail
- Enter data into internal systems, track requests, and ensure timely follow-up and documentation completion
- Maintain organized filing systems and support record management in accordance with company procedures
- Frequently provide administrative coverage at multiple office locations, adapting quickly to new systems, workflows, and teams while ensuring continuity of operations
- Support management with clerical tasks, reporting, and routine administrative functions
- Handle confidential information with professionalism and discretion while maintaining consistent administrative standards across offices
Small Business Owner
Lolita Universe
Kansas City, KS
01.2015 - 10.2020
- Navigated business closure due to Covid, seeking new employment opportunities.
- Sole owner and operator of Lolita Universe, an online fashion retail business in Kansas City.
- Developed expertise in Kansas small business taxes and compliance regulations for operational efficiency.
- Utilized Intuit QuickBooks for effective financial management and bookkeeping practices.
- Designed and maintained an engaging website to enhance customer experience and drive sales.
- Executed targeted marketing strategies, leveraging social media to increase brand awareness and customer engagement.
- Delivered exceptional customer service, professionally handling inquiries and managing transactions efficiently.
- Coordinated shipping logistics to ensure timely delivery of products to customers.
Cafe Attendant
Elite Cuisine LLC
Kansas City, KS
07.2018 - 08.2020
- Ensured a smooth checkout process by accurately handling cash transactions and balancing the register.
- Maintained a clean and organized front cafe area, enhancing customer experience and satisfaction.
- Responded promptly to customer inquiries regarding service offerings, product details, and payment options.
- Provided essential support to the chef, contributing to efficient kitchen operations and service delivery.
- Collaborated with team members to uphold high standards of food safety and hygiene practices.
- Assisted in inventory management by monitoring stock levels and notifying management of shortages.
Sales Associate and Cashier
Loft Outlet
Kansas City, KS
08.2017 - 06.2018
- I greet customers on arrival and assist them with any questions they have about the purchase they want to make. I often help with returns, marketing products, refunds, answering the phone and resolving common complaints.
Sandwich Artist
Subway
Kansas City, KS
06.2016 - 06.2017
- I am responsible for preparing and selling food items. Also required to ensure food safety, maintain the working area, answering the phone, collecting payment and maintaining stocks.
Sales Associate
Hot Topic
Kansas City, KS
03.2016 - 05.2016
- I greet customers on arrival and assist them with any questions they have about the purchase they want to make. I often help with returns, refunds, and resolving common complaints. I was also required to dress in the latest fashion and engage with customers on their interests while making my daily sales quota.
Education
High school or equivalent -
Homeschool
Kansas City, KS05.2017
Timeline
Assistant Manager
NFI Management
08.2020 - Current
Cafe Attendant
Elite Cuisine LLC
07.2018 - 08.2020
Sales Associate and Cashier
Loft Outlet
08.2017 - 06.2018
Sandwich Artist
Subway
06.2016 - 06.2017
Sales Associate
Hot Topic
03.2016 - 05.2016
Small Business Owner
Lolita Universe
01.2015 - 10.2020
High school or equivalent -
Homeschool