Breann Vega
Hanover Park,IL
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Menards. Proven ability to enhance customer satisfaction through effective problem-solving and strong communication skills. Adept at inventory management and cash handling, consistently achieving operational goals while fostering a collaborative work environment.
Overview
4
4
years of professional experience
Work History
Crew Member
Dunkin Donuts- DH Restaurant Group
02.2025 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Assistant Manager
Menards
09.2022 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Enhanced team productivity by streamlining operational processes.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Assistant Manager
Footlocker Inc
03.2021 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Diploma - General Studies
Proviso East High School
Maywood, IL05.2020
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cleaning
- Cash handling
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Safe food handling
- Integrity and honesty
- Safety awareness
- Initiative and Self-motivation
- Verbal and written communication
- Leadership qualities
- Drive-thru operations
- Store opening and closing
- Crew leadership
- Resilience and persistence
- Hospitality service expertise
- Complex Problem-solving
- Creativity and innovation
- Inventory restocking
- Order management
- Supplies monitoring and restocking
- Diversity awareness
- Salesmanship
- Influencing skills
- Inventory counts
- Product promotion
- Willingness to learn
- Reliability and punctuality
- Product knowledge
Timeline
Crew Member
Dunkin Donuts- DH Restaurant Group
02.2025 - Current
Assistant Manager
Menards
09.2022 - 01.2023
Assistant Manager
Footlocker Inc
03.2021 - 06.2022
Diploma - General Studies
Proviso East High School
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