Summary
Overview
Work History
Education
Skills
Timeline
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Breann Zito

Charlotte,NC

Summary

Self-motivated systems and data analyst with over 10 years of experience in business and systems analysis for technology initiatives. Strong background in managing enterprise-scale projects, ensuring stakeholder alignment, and delivering value through detailed analysis and strategic planning. Proven success in collaborating with cross-functional teams and driving continuous improvement initiatives across complex systems.

Overview

10
10
years of professional experience

Work History

IT Consultant

M&S Consulting
01.2023 - 02.2025
  • Specialized in Project Management and Functional Analyst
  • Led cross-functional teams in the implementation of SAP-IBB solutions, ensuring business goals were aligned with technical requirements.
  • Acted as the primary liaison between SAP FICA, Fiori teams, and other stakeholders, ensuring that all tasks were tracked in Jira and aligned with Agile methodologies (Backlog Grooming, Sprint Planning).
  • Managed and prioritized the backlog for SAP Fiori tasks and Snowflake projects, defining user stories and requirements to support project progress and ensure alignment with business objectives.
  • Conducted detailed analysis of business requirements, developing functional specifications and collaborating with stakeholders to ensure solutions met business needs and were effectively integrated into existing systems.
  • Provided strategic direction to cross-functional teams, led sprint progress management, and oversaw testing efforts to ensure data integrity and successful project deliverables were met.
  • Communicated project progress, risks, and mitigation strategies to stakeholders, ensuring continuous alignment with business objectives and the successful completion of Agile sprints.
  • Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
  • Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
  • Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
  • Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.

Sr. Financial Analyst

Windstream Telecommunications
10.2018 - 01.2023
  • Identify discrepancies between customer and vendor invoices compared to signed customer/vendor paperwork.
  • Reporting of resources where discrepancies are coming from and how we can prevent them going forward.
  • Leveraging reports to identify discrepancies and using that to identify business process opportunities or enhancements.
  • Ensure that all follow up is accurately represented in the team's reporting for monthly reporting.
  • Apply knowledge of provisioning, network hierarchy, access expense and consumer billing to follow up on margin issues.
  • Interact cooperatively with multiple internal workgroups including Sales, Service Delivery, Engineering, IT , Regulatory and Finance.
  • Bill Impact Validation and reporting
  • Recurring audit processing
  • Low impact audit review and resolution
  • Troubleshooting problems with financial systems
  • Analyze, review, trend and forecast complex data for root cause and other areas of business using aggregated data from SAP, Revchain, and other legacy billing systems
  • Annualized end-of-month reporting
  • Create audits and reporting using SQL
  • Create reports in Tableau for upper management to review workload and financial impacts

Project Coordinator

Windstream Telecommunications
12.2014 - 10.2018
  • Reviewed and compared documentation to confirm it matched the customers expectations before creating an order.
  • Confirmed new orders were launched correctly and followed the company's processes and procedures.
  • Tracked any discrepancies between internal teams that resulted in an order being at risk and reported to management using Fiori generated reports
  • Tracked, scheduled and coordinated all aspects of new and current customers orders.
  • Monitored several work-in-progress projects, communicated critical dates, and initiated appropriate levels of escalation, both internally and externally on orders in jeopardy.
  • Involved in the continuous process of improving and enhancing maximum efforts.
  • Acted as the single point of contact for the customer and vendors throughout the entire project and proactively followed up.
  • Coordinated conference calls for activation of service with customers, vendors and other required internal departments.
  • Overcame obstacles to keep projects on target and facilitated communication to various internal and external teams.
  • Created and documented procedures for managing a project with new company services.
  • Trained and supported team members as needed

Education

Computer Science

Coastal Carolina University
Conway, SC

Skills

  • Agile Methodology (Scrum, Sprint Planning, Backlog Grooming)
  • Stakeholder Communication, Requirements Gathering, Story Creation
  • Cross-functional Collaboration, Vendor Liaison, Team Leadership
  • Release Management, Change Management, Project Coordination
  • Salesforce, SAP, Revchain/M6, BPMS, CAMS, Snowflake
  • SQL
  • Atlassian Suite (Jira, Confluence)
  • Microsoft Office Suite
  • Data Modeling, Forecasting, Root Cause Analysis
  • Financial Reporting, Cost Tracking, Operational Optimization
  • Reporting and Dashboards using Power BI and Tableau

Timeline

IT Consultant

M&S Consulting
01.2023 - 02.2025

Sr. Financial Analyst

Windstream Telecommunications
10.2018 - 01.2023

Project Coordinator

Windstream Telecommunications
12.2014 - 10.2018

Computer Science

Coastal Carolina University

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Breann Zito