Breanna Allen
Trenton,Ohio
Summary
Proven team player and compassionate communicator, excelled at Kitty Brew Cat Cafe by enhancing customer experiences and streamlining adoption processes. Skilled in cash handling and exceptional customer service, significantly contributed to a positive, efficient work environment. Demonstrates a unique blend of empathy and assertiveness, ensuring both guest satisfaction and animal welfare.
Overview
3
3
years of professional experience
Work History
Barista/Lounge Attendant
Kitty Brew Cat Cafe
05.2023 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Health check of 20 or more cats to ensure proper health.
- Clean surfaces to prevent spread of infection or contamination with food.
- Administered medication to sick or unhealthy cats.
- Communicate lounge rules with guests in a kind and friendly tone.
- Filled out paperwork and contracts for adoptions and rescue records.
Barista
Village Perks
05.2021 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Walked guests through menu in an effective and friendly manner.
- Operated an espresso machine to make drinks according to recipe.
Restaurant Hostess
El Barzon
04.2021 - 07.2023
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Cleaned tables quickly after guests left to ensure a tidy restaurant.
Education
Nursing
Miami University
Hamilton, OH05.2027
High School Diploma -
Edgewood High School
Trenton, OH05.2022
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Safe Food Handling
- Excellent memory
- Compassion and Empathy
- Assertiveness
- Relationship Building
Timeline
Barista/Lounge Attendant
Kitty Brew Cat Cafe
05.2023 - Current
Barista
Village Perks
05.2021 - 06.2024
Restaurant Hostess
El Barzon
04.2021 - 07.2023
Nursing
Miami University
High School Diploma -
Edgewood High School
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