Summary
Overview
Work History
Education
Skills
Timeline
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Breanna Allen

Harlingen,TX

Summary

Dynamic and results-oriented professional with extensive experience in customer service roles at Aetna, adept at managing high-stress situations and resolving customer complaints with empathy. Demonstrates exceptional problem resolution and cash handling skills, ensuring customer loyalty and operational efficiency. Proven track record in enhancing team collaboration and customer satisfaction through active listening and critical thinking.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Aetna
10.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier

Whataburger
05.2019 - 11.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Mid Valley Academy
McAllen, TX

Skills

  • Customer service
  • Customer assistance
  • Active listening
  • Work ethic and integrity
  • Critical thinking
  • Patience and empathy
  • Time management skills
  • Problem resolution
  • Team collaboration
  • Reliability and punctuality
  • Cash handling and management

Timeline

Customer Service Representative

Aetna
10.2022 - Current

Cashier

Whataburger
05.2019 - 11.2019

High School Diploma -

Mid Valley Academy
Breanna Allen