Breanna Andrade
New Port Richey
Summary
Hardworking individual with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Looking to become part of a team that loves to have fun, and also create a great experience for the guest.
Overview
6
6
years of professional experience
Work History
Culinary Manager
Olive Garden Restaurant
12.2020 - Current
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Scheduled kitchen staff of 50 people.
- Motivated team of 150 employees to maintain high standards of food preparation and efficiency.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Conducted the weekly inventory order for the entire restaurant ensuring order accuracy with no 86 items by the end of the week.
Bartender
Olive Garden Restaurant
10.2017 - 12.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
High School Diploma -
Northern Heights
Allen, KS05.2016
Skills
- Servsafe Manager
- Hospitality Service Expertise
- Classic Cocktails
- Safe Serving Knowledge
- Anticipating Guest Needs
- Handling Difficult Customers
- POS Terminal Operation
- Liquor Law Compliance
- Liquor, Beer and Wine Knowledge
- Teamwork and Collaboration
- Leadership
Timeline
Culinary Manager
Olive Garden Restaurant
12.2020 - Current
Bartender
Olive Garden Restaurant
10.2017 - 12.2020
High School Diploma -
Northern Heights
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