Breanna Andrews
Atlanta
Summary
Quality-driven Payroll Specialist offering expertise in recordkeeping and employee support. Highly proficient worker with background overseeing needs of many employees. Excellent head for numbers, details, and deadlines. Versatile professional skilled in developing policy and operational improvements as well as completing account reconciliations, data entry, and problem solving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
SENIOR PAYROLL SPECIALIST
Isolved
Atlanta
08.2019 - Current
- Managed payroll processes, ensuring timely and accurate payments for over 1,000 employees
- Streamlined payroll operations, reducing processing time by 12 hours monthly
- Collaborated with various departments to resolve payroll discrepancies, enhancing employee satisfaction
- Processed federal and state tax levies, child support garnishments, and setup third party payments
- Traveled abroad monthly to Medina, Columbia to train and develop new hires
- Expert level experience navigating HCM Software and Service Bureau User Accounts
- Collected data to Amend Tax Returns for year end reporting
- Explained and setup accrual plans, benefit plans, deduction codes, earning codes, memo calculation Codes, new pay groups, report writer reports
- Efficient with all Microsoft Suites(Excel, Word, PowerPoint, Office)
- Managed comprehensive payroll operations, ensuring accurate processing and compliance with tax regulations while resolving complex payment discrepancies
- Streamlined payroll workflows through process automation, reducing processing time and enhancing data accuracy across multiple departments
- Provided expert guidance to staff on payroll matters, resolving queries promptly and maintaining strong working relationships with stakeholders
- Analyzed payroll trends and implemented cost-saving measures while maintaining strict compliance with labor laws and company policies
- Developed improved payroll reporting systems, enhancing visibility and enabling data-driven decisions for management team
- Led cross-functional initiatives with finance teams to streamline payment reconciliation processes and improve interdepartmental workflows
- Accurate data entry and account management
- Organized team meetings and mentoring session for employee career development
- Orchestrated end-to-end payroll audits, identifying and resolving discrepancies while ensuring adherence to tax regulations
CALL CENTER SUPERVISOR
Verizon
Alpharetta
01.2017 - 08.2019
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Take over 100 inbound calls daily utilizing tools and resources to educate customers and upsell on products and services
- Generate employee reports to come up with an action plan to meet performance goals and standards
- Streamlined operational efficiencies by assisting management with employment decisions
- Compiled and organized reports with strict deadlines to help management enhance plans and make key operational decisions
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Led team of 25 call center agents, implemented performance tracking systems and mentoring programs, driving customer satisfaction scores and reducing wait times
- Developed comprehensive training modules for new hires, fostered collaborative environment, and established peer support system to enhance team performance
- Analyzed call metrics and customer feedback to optimize resource allocation, resulting in improved service delivery and reduced call abandonment rates
- Streamlined call handling procedures through new digital solutions, enhanced workflow efficiency, and implemented quality assurance protocols
- Coordinated with cross-functional teams to resolve escalated issues, improve communication channels, and establish best practices for customer support
ASSISTANT BRANCH MANAGER
First American Title Lending
Lawrenceville
07.2013 - 12.2016
- Evaluated credit application to determine risk factors and financial feasibility
- Built client rapport through frequent individualized recommendations for financial products and services
- Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options
- Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of invoices monthly
- Performed title searches, ordered reports and obtained clearance documents
- Administered vehicle appraisals and inspections on cars and commercial vehicles
- Located and monitored overdue accounts using billing system to begin collections process
DEPARTMENT HEAD PHONE SALES/FREIGHT ASSOCIATE
Home Depot
Roswell
02.2011 - 07.2013
- Led branch operations, supervised staff of 8, enhanced loan processing efficiency and maintained regulatory compliance while driving customer satisfaction
- Streamlined lending procedures, analyzed market trends, and implemented risk assessment protocols to optimize branch performance
- Mentored and developed team members, fostered collaborative environment, and established strong client relationships through personalized service
- Managed loan documentation, ensured compliance with federal regulations, and maintained accurate financial records for audit readiness
- Trained and certified to operate forklift, reach truck, electric ladder and pallet jack
- Process credit card applications and customer material orders
- Monitored multiple databases to keep track of all company inventory
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Maximized warehouse efficiency by setting productivity goals and coordinating employee tasks
- Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality
- Increased productivity through cross-training and thorough training of both current employees and new hires
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement
- Spearheaded dual-department operations in sales and freight, implementing efficient processes that enhanced customer service delivery and team performance
Education
BACHELOR DEGREE - BUSINESS ADMINISTRATION
Kennesaw State University
Kennesaw, GA12.2018
Skills
- Employee Training
- Process Automation
- Workflow Optimization
- Cost Reduction
- Compliance Management
- Conflict resolution
- Communication skills
- Customer relationship management
- Marketing automation
- Advertising campaigns
- Strategic planning
- Project oversight
- Digital marketing
- Product marketing
- Key decision making
- Innovation
Certification
- Dekalb County Notary Public
- First-Aid Certification
References
References available upon request.
Timeline
SENIOR PAYROLL SPECIALIST
Isolved
08.2019 - Current
CALL CENTER SUPERVISOR
Verizon
01.2017 - 08.2019
ASSISTANT BRANCH MANAGER
First American Title Lending
07.2013 - 12.2016
DEPARTMENT HEAD PHONE SALES/FREIGHT ASSOCIATE
Home Depot
02.2011 - 07.2013
BACHELOR DEGREE - BUSINESS ADMINISTRATION
Kennesaw State University
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