Breanna Antrim
Muncie,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patrolman
Montpelier Police Department
Montpelier, IN
10.2024 - Current
- Engaged with community members to build trust and foster a safe environment.
- Enforced traffic laws, issuing citations for violations to ensure public safety.
- Compiled detailed reports on daily activities, incidents, and investigations.
- Developed contacts within the community to gain intelligence information.
- Interacted with citizens, providing information regarding laws and regulations.
- Monitored public events to ensure safety and compliance with local regulations.
- Prepared detailed reports documenting incidents, arrests and investigations.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Patrolled neighborhoods on foot or in a patrol car while observing all activities.
- Operated law enforcement equipment and vehicles effectively during patrols and responses.
Expanded Functions Dental Assistant
Youthful Smiles
Muncie, Indiana
03.2024 - Current
- Educated patients on preventive dental care practices such as flossing and mouth rinses
- Removed sutures or dressings following surgery at the request of the dentist
- Scheduled appointments for both new and returning patients based on availability
- Performed chair-side dental assisting during patient examinations and treatments, including taking radiographs, impressions, and pouring up models
- Assisted with the placement of restorations such as fillings, crowns, bridges, implants, dentures and partials
- Prepared treatment rooms for patient procedures by setting out instruments and materials
- Maintained Sterilization Area according to OSHA guidelines and sterilized all instruments after use
- Fabricated temporary crowns from alginate impressions or pre-fabricated templates
- Organized patient charts prior to appointments by gathering necessary documents
- Verified accuracy of patient information before each appointment by reviewing existing records or collecting new data
- Explained insurance benefits to patients in order to maximize their coverage
- Assisted dentist during complex surgical procedures such as root canals or extractions
- Greeted incoming patients with courtesy while providing them with necessary paperwork
- Performed coronal polishing
- Made impressions and took impressions for mouthguards
- Established clean, sterile and welcoming environment for patients
- Updated patient records with new data and treatment information
Customer Service Representative
Gibson's Skating Arena
Muncie, Indiana
02.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services
- Stocked concession stands with supplies and food items
- Assisted customers in selecting items, taking orders, and providing recommendations
- Cleaned concession area including counters, floors, equipment, and utensils
- Received deliveries of food items and stocked shelves accordingly
- Ensured that all safety protocols were followed at all times during shift hours
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Tracked orders from start to finish to ensure timely delivery of goods or services
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
Dispatcher
Delaware County 911 Center
Muncie, Indiana
04.2024 - 06.2024
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Advised personnel about accidents, weather conditions or other hazards.
- Used radio, telephone and computer system to update first responders with new information.
- Coordinated activities between multiple agencies during emergency situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Dispatched police officers and emergency personnel to calls for service.
Police Officer
Muncie Police Department
Muncie, IN
12.2022 - 01.2024
- Prepared detailed reports on incidents and arrests made
- Responded to emergency calls for service and provided assistance as needed
- Patrolled assigned areas to detect and prevent criminal activity
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations
- Provided security at public events such as parades, concerts, or sporting events
- Diffused active disturbances with de-escalation techniques, compassion and combat skills
- Attended training sessions to maintain proficiency in law enforcement techniques
- Conducted traffic stops in accordance with departmental protocol
- Arrested suspects following established procedures while exercising caution and good judgment
- Developed positive relationships with members of the community through outreach programs
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies
- Performed CPR and other rescue techniques on individuals in medical emergencies
- Utilized various technologies including computers, cameras, and radar guns to complete job duties
- Served criminal warrants and subpoenas to suspects in public and private locations
- Operated mobile data terminals from patrol vehicles to obtain criminal records on-scene
Customer Service Representative
Menards
Muncie, IN
02.2022 - 08.2023
- Engaged in conversation with customers to understand needs, resolve issues, and answer product questions
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas
- Assisted customers with price checks, lifting heavy items, and addressing other inquiries
- Mentored junior team members and managed employee relationships
- Attended to customer service issues
- Emphasized fast, friendly customer service
Expanded Functions Dental Assistant
Dr. Christina Wroblewski, DDS
Anderson, IN
12.2019 - 12.2022
- Provided direct patient care in a manner that promoted comfort and safety for all patients
- Performed coronal polishing
- Made impressions and took impressions for mouthguards
- Applied topical agents to patients, including fluoride and topical anesthetic
- Organized patient charts before appointments by gathering necessary documents
- Verified accuracy of patient information before each appointment by reviewing existing records or collecting new data
- Fabricated temporary crowns from alginate impressions or pre-fabricated templates
- Educated patients on preventive dental care practices such as flossing and mouth rinses
- Greeted incoming patients with courtesy while providing them with necessary paperwork
- Performed chair-side dental assisting during patient examinations and treatments, including taking radiographs, impressions, and pouring up models
- Assisted with the placement of restorations such as fillings, crowns, bridges, implants, dentures and partials
- Maintained Sterilization Area according to OSHA guidelines and sterilized all instruments after use
- Answered phones professionally while responding promptly to inquiries from staff members or patients
- Ensured that all dental equipment was properly maintained and serviced regularly
- Prepared treatment rooms for patient procedures by setting out instruments and materials
- Scheduled appointments for both new and returning patients based on availability
- Provided post-operative instructions to patients regarding medications, diet, oral hygiene and follow-up visits
- Removed sutures or dressings following surgery at the request of the dentist
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures
- Selected and prepared tools used for procedures by sanitizing and arranging
- Gathered and documented patient medical and dental histories and vital signs
- Exposed dental diagnostic x-rays
Manager Assistant
JCPenney
Muncie, IN
10.2015 - 06.2022
- Provided exceptional customer service to ensure customer satisfaction
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Emphasized fast, friendly customer service
Bank Teller
Thrive Credit Union
Muncie, IN
02.2017 - 04.2019
- Performed cash handling duties including counting currency, coins and checks
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily
- Maintained confidentiality of bank records, transactions and customer information
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy
- Welcomed customers and offered pleasant service during entire transaction
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations
- Balanced teller drawers regularly throughout the day according to established procedures
- Provided assistance to other tellers during peak business hours as needed
- Responded and assisted customers with account inquiries and updates
Education
Tier 1 -
Indiana Law Enforcement Academy
Plainfield, IN12-2023
Technical Certificate - Criminal Justice
Ivy Tech Community College of Indiana
Indianapolis, IN01.2023
Associate of Applied Science - Expanded Functions Dental Assistant
Ivy Tech Community College of Indiana
Anderson, IN12.2019
Associate of Applied Science - Phlebotomy
Ivy Tech Community College of Indiana
Anderson, IN05.2018
Technical Honor's -
Muncie Central High School
Muncie, IN05.2016
Skills
- Defense and Arrest Tactics (DAAT)
- Emergency Planning
- CPR/First Aid Certified
- Community Engagement
- Inter-Agency Coordination
- De-Escalation Techniques
- Report Writing
- Court Testimony
- Critical Thinker
- Radio Communication
- Works Well Under Pressure
- Map reading abilities
- Decision-Making
Certification
Indiana Law Enforcement Academy Tier 1 Graduate, 05/01/23
Accomplishments
- ILEA Outstanding Leadership Award, 05/01/23
- ILEA Expert Firearms, 05/01/23
Timeline
Patrolman
Montpelier Police Department
10.2024 - Current
Dispatcher
Delaware County 911 Center
04.2024 - 06.2024
Expanded Functions Dental Assistant
Youthful Smiles
03.2024 - Current
Customer Service Representative
Gibson's Skating Arena
02.2024 - Current
Police Officer
Muncie Police Department
12.2022 - 01.2024
Customer Service Representative
Menards
02.2022 - 08.2023
Expanded Functions Dental Assistant
Dr. Christina Wroblewski, DDS
12.2019 - 12.2022
Bank Teller
Thrive Credit Union
02.2017 - 04.2019
Manager Assistant
JCPenney
10.2015 - 06.2022
Tier 1 -
Indiana Law Enforcement Academy
Technical Certificate - Criminal Justice
Ivy Tech Community College of Indiana
Associate of Applied Science - Expanded Functions Dental Assistant
Ivy Tech Community College of Indiana
Associate of Applied Science - Phlebotomy
Ivy Tech Community College of Indiana
Technical Honor's -
Muncie Central High School
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