Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Breanna App

Breanna App

Summary

Experienced in effectively managing customer interactions and resolving issues promptly. Leveraging strong communication skills and empathy to cultivate lasting relationships with clients. Proven track record of maintaining high levels of customer satisfaction. Dedicated to fostering loyalty and exceeding expectations in every interaction.

Overview

7
7
years of professional experience

Work History

Shopper

Instacart
04.2025 - Current
  • Analyzed customer feedback to identify areas for service enhancement and implement necessary changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Developed and implemented efficient shopping routes to enhance customer satisfaction and reduce delivery times.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service through active listening, empathy, and timely problem resolution.

Customer service representative

Lincare
05.2025 - 06.2025
  • Assisted customers with inquiries, providing accurate information about services and products.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Processed orders and coordinated delivery schedules to ensure timely service.
  • Collaborated with team members to improve service efficiency and customer satisfaction rates.

Barista

Fred Meyers
09.2017 - 05.2025
  • Prepared high-quality espresso beverages using commercial-grade equipment and adhering to strict quality standards.
  • Provided exceptional customer service, resolving inquiries and ensuring a welcoming atmosphere for all patrons.
  • Trained new baristas on beverage preparation techniques, equipment operation, and customer service best practices.
  • Collaborated with team members to uphold cleanliness standards in the café area, promoting a safe and inviting environment.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

KLAMATH UNION HIGH SCHOOL
Klamath Falls, Oregon
01.2015

High School Diploma -

Brookings Harbor High School
Brookings, Oregon
06.2017

Skills

  • Friendly

  • Active listening

  • Call center experience

  • Cheerful and Energetic

  • Calm Under Pressure

  • Good Communication Skills

  • Self Motivated

  • Hardworking

  • Eager To Learn New Things

  • Strong work ethic

  • Online order fulfillment

  • Mobile payment processing

  • Promotional planning

  • Cash handling proficiency

  • Customer service

  • Time management

  • Friendly and outgoing

  • Team player

  • Product displays

  • Basic math

Languages

English
Native or Bilingual

Timeline

Customer service representative

Lincare
05.2025 - 06.2025

Shopper

Instacart
04.2025 - Current

Barista

Fred Meyers
09.2017 - 05.2025

KLAMATH UNION HIGH SCHOOL

High School Diploma -

Brookings Harbor High School

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Breanna App