BREANNA ARMSTRONG
Southaven,MS
Summary
Well-qualified Medical Office Professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering years of related experience, diligent nature and expertise in electronic records management.
Overview
5
5
years of professional experience
Work History
Medical Office Professional
Trinity Medical Solution
10.2020 - Current
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Verified accuracy of business records by consistently updating customer information.
Cashier
Walmart
05.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Team Leader
Walmart
10.2023 - 04.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Packing
FedEx ground
10.2019 - 02.2020
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas
- Recorded shipment data such as weight and discrepancies using scanners.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock
Home Health Nurse
Grace
05.2019 - 05.2019
- Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings
- Provided physical assessments, medication and chronic disease management to home health patients
- Provided all daily living tasks to enhance quality of life for elderly patients
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies
Education
Diploma - Medical Office Professional
Concorde Career College
10.2020
Skills
- Proficient at organizing & prioritizing tasks
- Good verbal/written communications skills
- Knowledge in medical practice management software programs (Medisoft and Medical Manager)
- Accurate procedure and diagnostic coding including knowledge of modifiers
- Ability to initiate claims process and follow it through to A/R resolution
- Ability to abstract information from patient’s medical/financial records and review insurance payments from Explanation of Benefits to prepare for posting
- All aspects of front office procedures (patient registration, verifying insurance, medical record management and referrals)
- OSHA-Universal Precautions, HIPAA compliance regulations
- MS Office (Word, PowerPoint, Outlook, and Excel)
- Solid foundation and knowledge of the disease process, medical terms with related anatomy & physiology concepts
Timeline
Team Leader
Walmart
10.2023 - 04.2024
Medical Office Professional
Trinity Medical Solution
10.2020 - Current
Cashier
Walmart
05.2020 - Current
Packing
FedEx ground
10.2019 - 02.2020
Home Health Nurse
Grace
05.2019 - 05.2019
Diploma - Medical Office Professional
Concorde Career College
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