Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna Arrington

Royse City,TX

Summary

•Seeking a challenging customer service position where I can leverage my excellent communication skills and passion for helping others to provide exceptional service and support to customers. Eager to contribute to a dynamic team and to secure a customer service position where I can utilize my strong interpersonal skills, problem-solving abilities, and experience in providing excellent customer support. Dedicated to delivering exceptional service to customers, resolving inquiries efficiently, and fostering positive relationships to enhance the overall customer experience.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Merritt Communications
11.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Set up and activated customer accounts.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Janitorial

ABM Industries Inc.
10.2021 - 11.2023
  • Responsible for all basic cleaning in and around residences or office buildings
  • Cleans floors and rooms, including dust mopping, damp mopping, sweeping, vacuuming, dusting, picking up larger objects off the floor, and spot cleaning glass and windows
  • Cleans restrooms, including restocking dispensers, emptying trash, cleaning and sanitizing fixtures, cleaning mirrors, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets and urinals
  • Vacuums, empties trash, and replaces liners
  • Sets up, stocks, and maintains cleaning equipment and supplies
  • Monitors and maintains sanitation and organization of assigned areas
  • Transports dirty linens to correct area to be cleaned and restocks areas with clean linens
  • Assists other departments when needed to ensure optimum service to guests
  • Performs additional duties as needed.

JCPenney Associate

J. C. Penney
09.2017 - 11.2019
  • Customer Service & Sales - Greets and assists customers while providing excellent customer service
  • Demonstrates WORTH behaviors consistently
  • Partners where needed for additional support
  • Actively and enthusiastically engages customer while working to resolve problems and assist with credit, rewards, and gift card programs
  • Promotes Find more and other programs intended to drive sales and enhance customer service
  • Checkout Standards - Completes checkout processes including returns and re-ticketing
  • Assists with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment
  • Proactively calls for assistance when additional help is needed in checkout
  • Utilizes Point of Sale on Mobile Warrior device to support line management.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.

Warehouse Outbound-Inbound “Seasonal”

Amazon
11.2017 - 01.2018
  • Load trucks
  • Take items off conveyor belt and put them on a wooden pallet.
  • Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
  • Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
  • Reduced product damages with proper handling techniques and training for warehouse staff.
  • Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.

Sales Associate

Kohl's Mesquite
11.2016 - 10.2017
  • Welcoming customers to the store and answering their queries
  • Assess customers' needs and provide assistance and information on products
  • Follow and achieve department's sales goals
  • Remain knowledgeable on products offered and discuss available options.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.

Medical Assistant Intern

Dallas Medical Multi-care
10.2015 - 12.2015
  • Performed vital signs and various diagnostic procedures
  • Assisted patients with therapy exercises, stretching, hot/cold therapy, electrotherapy
  • Answered phones, scheduled appointments, checked Payment Status, verified insurance.
  • Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
  • Obtained client medical history, medication information, symptoms, and allergies.

Cashier

Wendy's
06.2012 - 06.2015
  • Received payment by cash, check, credit cards, and debit
  • Issued receipts, refunds, credits, and change to customers
  • Assisted customers by providing information and resolving complaints
  • Established prices of menu items using cash registers and price scanner.

Education

High School Diploma -

North Mesquite High School
Mesquite, TX

Medical Assistant

Concorde Career College
Dallas
12.2015

Skills

1 Communication Skills: Effective communication, both verbal and written, is essential for understanding customer needs, explaining solutions, and building rapport

2 Problem-Solving: The ability to identify issues, analyze situations, and find effective solutions to customer concerns or inquiries

3 Interpersonal Skills: Being able to interact positively with customers, colleagues, and other stakeholders, fostering trust and cooperation

4 Empathy and Patience: Understanding and empathizing with customers’ situations, demonstrating patience and compassion, especially in challenging or stressful situations

5 Time Management: Managing multiple tasks efficiently, prioritizing workload, and meeting deadlines while providing prompt service to customers

6 Product Knowledge: A good understanding of the products or services offered by the company, enabling you to provide accurate information and recommendations to customers

7 Adaptability: Being flexible and adaptable to changing situations, customer needs, and company policies or procedures

8 Conflict Resolution: Effectively resolving conflicts or disputes with customers in a calm and professional manner, aiming for mutually satisfactory outcomes

9 Computer Skills: Proficiency in using customer relationship management (CRM) software, email, and other digital tools for managing customer interactions and maintaining records

10 Teamwork: Collaborating with colleagues from different departments to address customer issues or improve processes, contributing to a positive and supportive team environment

Timeline

Customer Service Representative

Merritt Communications
11.2023 - Current

Janitorial

ABM Industries Inc.
10.2021 - 11.2023

Warehouse Outbound-Inbound “Seasonal”

Amazon
11.2017 - 01.2018

JCPenney Associate

J. C. Penney
09.2017 - 11.2019

Sales Associate

Kohl's Mesquite
11.2016 - 10.2017

Medical Assistant Intern

Dallas Medical Multi-care
10.2015 - 12.2015

Cashier

Wendy's
06.2012 - 06.2015

High School Diploma -

North Mesquite High School

Medical Assistant

Concorde Career College

Similar Profiles

CREATE PROFILE
Breanna Arrington