Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
BREANNA ARTHUR
Sacramento,CA
Summary
Overview
10
years of professional experience
1
Certification
Work History
Allied Universal Security
Healthcare Security Officer
04.2022 - 06.2023
Job overview
- Provide customer service by carrying out safety and security procedures
- Respond to incidents and critical situations in a calm and problem-solving manner
- Conduct regular and random patrols around the business and perimeter
- Provide observation of behavioral health patients.
Initial Response Security
Patrol Officer
06.2016 - 05.2022
Job overview
- Patrolled residential and commercial properties
- Provided safety for residents and customers
- Performed lock-ups and unlocks to all assigned residential areas
- Responded to emergency service calls
- Did daily reports on all properties during shifts.
Initial Response Security
Dispatcher
06.2016 - 05.2022
Job overview
- Answer phone calls from clients and residents
- Dispatched security guards to service calls
- Contacted first responders and tow when needed.
Initial Response Security
Supervisor FTO
02.2017 - 06.2022
Job overview
- Training all New Employees
- Making Residential Management Contact
- Conducting meetings with Managers
- Making sure all daily reports in from all employees
- Improved employee engagement
- Creating an environment of empowerment and responsibility.
ACT
Customer Service Representative
08.2015 - 03.2016
Job overview
- Properly direct inbound calls in phone queues to improve call flow
- Made reasonable procedures exceptions to accommodate unusual customer requests
- Provided accurate and appropriate information in response to customer inquiries
- Developed effective relationships with all departments through clear communication
- Collected customer feedback and made process changes to ensure customer satisfaction
- Gave accurate and appropriate information to answer questions, troubleshoot, and resolve issues
- Made sure all customer payments were up-to-date
- Answered all calls in a timely and professional manner.
Volt
Material Handler 2
04.2013 - 08.2015
Job overview
- Repaired iPhones
- Reviewed labels and prepared for shipment.
Education
Valley High School
Diploma
01.2011
University Overview
Skills
- Written and Verbal Communication
- Following Complex Instructions
- Interpersonal Skills
- Knowledge of Security Operations and Procedure
- Manage Multiple Tasks
- Knowledge of Basic Security and Fire Inspection Procedures
- Lifting
- Surveillance Skills
- Dependability
- Emotional Control
- Safety Management
- Professionalism
- Reporting Skills
Certification
- Guard Card
- CPR First Aid
- Vaccination Card
References
References
Upon RequestTimeline
Healthcare Security Officer
Allied Universal Security
04.2022 - 06.2023
Supervisor FTO
Initial Response Security
02.2017 - 06.2022
Patrol Officer
Initial Response Security
06.2016 - 05.2022
Dispatcher
Initial Response Security
06.2016 - 05.2022
Customer Service Representative
ACT
08.2015 - 03.2016
Material Handler 2
Volt
04.2013 - 08.2015
Valley High School
Diploma
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