Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna Bailey-lee

Farmville,VA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

SMIT (Store Manager In Training)

CVS Pharmacy
03.2022 - Current
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.

Shift Supervisor Trainee

Alcoholic Beverage Control
09.2022 - 03.2023
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Informed customers of promotions to increase sales productivity and volume.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Store Associate

Aramark
09.2018 - 03.2020
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Located merchandise across various stores to address customer needs.
  • Developed strong rapport with customers and created positive impression of business.

Stocker

Walmart
05.2019 - 01.2020
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Maintained effective team member communication.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Consistently lifted materials weighing as much as 70 pounds.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.

Sales Associate

Dollar General
05.2018 - 05.2019
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Team Member

Kentucky Fried Chicken
07.2015 - 08.2018
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained food safety and sanitation standards.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Education

Master of Science - Criminal Justice: Cybercrime Investigation

Liberty University
Lynchburg, VA
12.2023

Bachelor of Science - Criminal Justice

Old Dominion University
Norfolk, VA
12.2021

Skills

  • Microsoft Office Proficiency
  • Planning and Coordination
  • Excellent Communication
  • Multitasking Abilities
  • Verbal and Written Communication
  • Managing Employee Relations
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Problem-Solving
  • Good Telephone Etiquette
  • Training and Development
  • Flexible and Adaptable

Timeline

Shift Supervisor Trainee

Alcoholic Beverage Control
09.2022 - 03.2023

SMIT (Store Manager In Training)

CVS Pharmacy
03.2022 - Current

Stocker

Walmart
05.2019 - 01.2020

Store Associate

Aramark
09.2018 - 03.2020

Sales Associate

Dollar General
05.2018 - 05.2019

Team Member

Kentucky Fried Chicken
07.2015 - 08.2018

Master of Science - Criminal Justice: Cybercrime Investigation

Liberty University

Bachelor of Science - Criminal Justice

Old Dominion University

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Breanna Bailey-lee