Interviewed, recruited and trained new onboarding candidates including successful completion of I-9 forms and subsequent documents via Workday.
Handled employee claims and conducted thorough investigations in accordance with company policy and procedures and the law.
Spearheaded training and development of both leaders and team members on a range of topics such as, performance and performance management, feedback, development, conduct, safety and compliance.
Educated employees on company policy and kept employee handbook current.
Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
Managed and led a team of 100+ employees including up to 10 leaders at a time.
Target
Service and Engagement Team Leader
02.2020 - 06.2021
Job overview
Led team by answering complex customer questions and mentoring personnel one-on-one.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Worked with team to identify areas of improvement and devised solutions based on findings.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Trained and assisted up to 40 service members regularly.