Summary
Overview
Work History
Education
Skills
Timeline
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Breanna Barry

Phoenix,AZ

Summary

Dedicated and detail-oriented Fraud Analyst with a proven track record of preventing and detecting fraudulent activities. Skilled in analyzing data, identifying patterns, and implementing strategies to safeguard organizations from financial losses. Possesses in-depth knowledge of fraud detection tools and regulatory compliance. Committed to maintaining the integrity of financial systems and protecting assets through proactive monitoring and investigation.

Overview

12
12
years of professional experience

Work History

DoorDash - Fraud Analyst

10.2021 - Current
  • Examined flagged transactions and reports for potential suspicious activity
  • Detected patterns and anomalies indicative of fraudulent behavior
  • Established current trends in fraudulent activities through data analysis
  • Educated team members on how to identify and report suspicious activity
  • Assessed trends through the monitoring and modeling of critical metrics
  • Engaged in cross-functional teamwork to refine processes and policy standards..

Merchant Support Specialist

DoorDash
09.2019 - 10.2021
  • Skillfully translated intricate technical details into easily digestible explanations for both technical and non-technical customers
  • Facilitated routine team assessments, offering constructive feedback that fostered skill development and collaboration
  • Detected deficiencies in coverage by meticulously evaluating previous resolutions, leading to the successful implementation of improvement strategies
  • Ensured clients were consistently updated on issue resolution progress and provided ongoing estimations for resolution times
  • Employed telephone consultations to gain in-depth insights into user issues, running diagnostic tests and asking probing questions to identify and address root causes.

Store Manager

Tim Hortons
01.2012 - 08.2018
  • Proficiently managed data entry, order processing, and inventory control
  • Developed and maintained employee work schedules to optimize staffing and productivity
  • Oversaw customer feedback, proactively addressing any issues to ensure positive guest experiences
  • Possess a wealth of experience in financial management, contributing to the store's financial success
  • Managed and resolved disciplinary issues with employees, maintaining a positive work environment
  • Effectively marketed store promotions and specials to enhance customer awareness and engagement.

Education

Certification: Learn Swift Course from Codecademy -

Skills

  • Effective Communication
  • Dispute Resolution
  • Transaction Review
  • Procedure Review
  • Fraud Detection
  • Fraud Prevention
  • Trend Analysis
  • Activity Monitoring
  • Verbal and Written Communication
  • Telephone and Email Etiquette
  • Data Analysis
  • Case Management
  • Transaction Review
  • Investigation Documentation

Timeline

DoorDash - Fraud Analyst

10.2021 - Current

Merchant Support Specialist

DoorDash
09.2019 - 10.2021

Store Manager

Tim Hortons
01.2012 - 08.2018

Certification: Learn Swift Course from Codecademy -

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Breanna Barry