Breanna Baughman
North Las Vegas
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
14
14
years of professional experience
Work History
Caregiver, Special Needs
Sweet Valley Homecare
Las Vegas, NV
04.2023 - 12.2024
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
Operations Manager, Customer Experience
Loves Travel Stop
10.2022 - 05.2023
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
Senior Call Representative
American Answering Service
06.2020 - 05.2022
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Attended training to stay up to date with new products and service offerings.
- Maintained contact with customers to request referrals.
- Recognized and documented trends in customer calls to facilitate process improvements.
Security Manager
Harrahs
11.2017 - 03.2020
- Investigated incidents and wrote reports.
Security Supervisor
Stratosphere Casino, Hotel & Tower
04.2014 - 06.2017
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
Telemarketing Manager
Elove Matchmaking
11.2010 - 04.2014
- Exceeded targets by building, directing and motivating high-performing sales team.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
High School Diploma -
Western High School
Las Vegas, NV06-2009
Skills
- Understanding Customer Needs
- Professional Relationships
- Call Documentation
- Customer Data Confidentiality
- Customer Service Process Improvement
- Data Entry and Maintenance
- Handling Customer Complaints
- Upbeat and Positive Personality
- Administrative Duties
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Call Center Customer Service
- Team Goals
- Call Volume and Quality Metrics
- Patient and Empathetic
- Online Systems
Timeline
Caregiver, Special Needs
Sweet Valley Homecare
04.2023 - 12.2024
Operations Manager, Customer Experience
Loves Travel Stop
10.2022 - 05.2023
Senior Call Representative
American Answering Service
06.2020 - 05.2022
Security Manager
Harrahs
11.2017 - 03.2020
Security Supervisor
Stratosphere Casino, Hotel & Tower
04.2014 - 06.2017
Telemarketing Manager
Elove Matchmaking
11.2010 - 04.2014
High School Diploma -
Western High School