Breanna Baughman
North Las Vegas
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
14
14
years of professional experience
Work History
Caregiver, Special Needs
Sweet Valley Homecare
04.2023 - 12.2024
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
Operations Manager, Customer Experience
Loves Travel Stop
10.2022 - 05.2023
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
Senior Call Representative
American Answering Service
06.2020 - 05.2022
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Attended training to stay up to date with new products and service offerings.
- Maintained contact with customers to request referrals.
- Recognized and documented trends in customer calls to facilitate process improvements.
Security Manager
Harrahs
11.2017 - 03.2020
- Investigated incidents and wrote reports.
Security Supervisor
Stratosphere Casino, Hotel & Tower
04.2014 - 06.2017
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
Telemarketing Manager
Elove Matchmaking
11.2010 - 04.2014
- Exceeded targets by building, directing and motivating high-performing sales team.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
High School Diploma -
Western High School
Las Vegas, NV06-2009
Skills
- Understanding Customer Needs
- Professional Relationships
- Call Documentation
- Customer Data Confidentiality
- Customer Service Process Improvement
- Data Entry and Maintenance
- Handling Customer Complaints
- Upbeat and Positive Personality
- Administrative Duties
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Call Center Customer Service
- Team Goals
- Call Volume and Quality Metrics
- Patient and Empathetic
- Online Systems
Timeline
Caregiver, Special Needs
Sweet Valley Homecare
04.2023 - 12.2024
Operations Manager, Customer Experience
Loves Travel Stop
10.2022 - 05.2023
Senior Call Representative
American Answering Service
06.2020 - 05.2022
Security Manager
Harrahs
11.2017 - 03.2020
Security Supervisor
Stratosphere Casino, Hotel & Tower
04.2014 - 06.2017
Telemarketing Manager
Elove Matchmaking
11.2010 - 04.2014
High School Diploma -
Western High School
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