Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna Beall

Skiatook

Summary

Dynamic Shift Leader at Billy Sims Bbq with a proven track record in team leadership and cash handling. Enhanced customer satisfaction through effective problem-solving and communication. Successfully implemented promotional strategies, boosting sales and fostering a positive work environment that reduced turnover. Committed to continuous improvement and operational excellence.

Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.

Overview

1
1
year of professional experience

Work History

Shift Leader

Billy Sims Bbq
09.2024 - 07.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Implemented system for tracking employee performance, identifying areas for improvement.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Supervised food presentation and plating to enhance visual appeal.
  • Planned and executed promotions and special events in close collaboration with management.
  • Served consistent portions following recipes and control standards.

Education

High School Diploma -

Owasso High School
Owasso, OK
05-2025

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Customer service focus
  • Strong verbal and written communication
  • Customer service management

Timeline

Shift Leader

Billy Sims Bbq
09.2024 - 07.2025

High School Diploma -

Owasso High School

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