Breanna Beard
Dickson,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Shift leader
McAlister’s Deli
11.2021 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Cashier/ Team member
Chicken Salad Chick
08.2021 - 11.2021
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Sterilization Technician/ Dental Assistant
Rachel Oates Family Dental
08.2020 - 05.2021
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Monitored patient comfort and safety during dental procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Cashier/ Team Member
Tractor Supply Company
02.2020 - 06.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified all merchandise was properly priced and labeled.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
Cashier/Team Member
Chattanooga State Community College Bookstore
08.2018 - 12.2019
- Retrieval and activation of student financial aid information
- Fulfilling web orders
- Assisting customers in the purchase and finding of books, computer software and hardware, calculators and supplies.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Monitored and verified all merchandise was properly priced and labeled.
Lifeguard
Dickson County Parks and Recreation
05.2017 - 09.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Education
RDA - Dental Assisting
Dental Staff School of Tennessee
Franklin, TN07.2020
Dental Assisting
Chattanooga State Community College
Chattanooga, TN2019
High School Diploma -
Dickson County High School
Dickson, TN05.2018
Skills
- OSHA Regulation Compliance
- Employee Coaching and Mentoring
- Safety and Sanitation Standards
- Suggestive Selling
- Corrective Actions
- Employee Support
- Team Motivation
- Task Delegation
- Technical Proficiency
- Issue Resolution
- Sales Expertise
- Individual and Team Goals
- Verbal and Written Communication
- Optimizing Profitability
- Loyalty Programs
- Staff Training
- Collaborate Cross-Functionally
- Task Monitoring
- Rule Enforcement
- Cash Handling
- Employee Attendance Monitoring
- Administrative Duties
- Team Leadership
- Drawer Assignments
- Negotiation and Conflict Resolution
- Managing Operations and Efficiency
- Billing and Payment Processing
- Policy and Procedure Enforcement
- Inventory Counts
- Conflict Resolution
- Shift Paperwork Completion
- Staff Supervision
- POS System Operations
- Shift Checklists
- Team Supervision
- Emergency Situations
Additional Information
● Captain of a Relay for Life team for two years.
● Oversaw fundraising and planning of events which raised $13,000
● Volunteered at the Dickson County Humane Society and help with setting up the Christmas Paws fundraiser.
● Volunteered at Dentistry with A Heart
● Volunteered at local nursing homes and helped raise money to buy supplies for the residents.
References
Tabitha Jenette
School Resource Officer
(615) 487-9530
Tootie1379@yahoo.com
Taya Brady
Friend of Family
(615) 714-2625
tayabrady@gmail.com
Jon Hall
Dickson County Business Owner
(615) 405-7250
Jonhall35@comcast.net
Timeline
Shift leader
McAlister’s Deli
11.2021 - 06.2023
Cashier/ Team member
Chicken Salad Chick
08.2021 - 11.2021
Sterilization Technician/ Dental Assistant
Rachel Oates Family Dental
08.2020 - 05.2021
Cashier/ Team Member
Tractor Supply Company
02.2020 - 06.2020
Cashier/Team Member
Chattanooga State Community College Bookstore
08.2018 - 12.2019
Lifeguard
Dickson County Parks and Recreation
05.2017 - 09.2017
RDA - Dental Assisting
Dental Staff School of Tennessee
Dental Assisting
Chattanooga State Community College
High School Diploma -
Dickson County High School
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