Breanna Bennett
Houston,TX
Summary
Dynamic and motivated professional eager to embrace new challenges and drive results. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills that foster collaboration and enhance team performance. Proven ability to work independently while swiftly mastering new concepts and technologies. Committed to continuous improvement and delivering high-quality outcomes in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Uber Partner
Uber And Lyft
07.2024 - Current
- Delivered exceptional customer service to riders, ensuring positive experiences and fostering loyalty.
- Coordinated with drivers for timely pickups and drop-offs, enhancing operational efficiency.
- Monitored trip progress using GPS systems, resolving issues proactively to maintain service quality.
- Trained new drivers on platform usage, safety protocols, and best practices for maximizing earnings.
Field Expeditor
COMPEX LEGAL
06.2021 - 06.2024
- Maintained a high-volume workload within a fast-paced environment.
- Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume).
- Successfully navigated clients through the entire troubleshooting process of their products.
- Developed relationships with vendors to ensure prompt delivery of materials at competitive prices.
- Communicate directly with attorneys and copy services to provide daily updates.
- Led cross-departmental communication to ensure timely case file delivery and reduce processing delays.
- Developed and implemented workflow enhancements, increasing operational efficiency in document management processes.
Billing Specialist Lead
DOX GROUP
05.2018 - 12.2019
- Answered multi-line phone related to the file updates, loan statuses, payments, and all customer concerns. Minium 50 calls per day.
- Located and notified account holders of delinquency, set up repayment agreements and loan modifications, structured efficient call back procedure and tracking software for collections department.
- Responded to inquiries concerning policies, procedures, and requirements, resolved routine and complex problems.
- Coordinated and participated in training and development for new employees and existing employees respectively.
- Communicated with clients to review and verify client billing requirements.
- Worked with staff to secure and verify proper documentation to meet the company's standards.
- Built strong relationships with customers through a positive attitude and caring; initiated timely response to emails, voice-mails, and written correspondence.
- Developed relationships with vendors to ensure prompt delivery of materials at competitive prices.
Bakery Lead/ Cashier
SMART & FINAL
02.2016 - 05.2019
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventoried stock and reordered when inventory drops to a specified level.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Established or identified prices of goods, and tabulated bills using cash registers or optical price scanners.
Education
Associates of Arts -
El Camino
Torrance, CA06.2013
Skills
- Vendor and customer coordination
- Effective time management
- Punctuality
- Cleanliness
- Situational awareness
- Flexibility
- Detail-Oriented
- Proactive nature
- Strong communications skills
- Complex problem solver
- Contract Negotiation
- Adaptability
- Analytical mindset
- Financial verification
- Data Entry
- MS Office/ Excel
LANGUAGES
English
Timeline
Uber Partner
Uber And Lyft
07.2024 - Current
Field Expeditor
COMPEX LEGAL
06.2021 - 06.2024
Billing Specialist Lead
DOX GROUP
05.2018 - 12.2019
Bakery Lead/ Cashier
SMART & FINAL
02.2016 - 05.2019
Associates of Arts -
El Camino
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