Breanna Bligh
Brooklyn,NY
Summary
A highly motivated and adaptable employee with a strong work ethic and exceptional interpersonal skills, dedicated to taking on new challenges and mastering new skills quickly. With a background as a seasoned Guest Relations Host in high-end hospitality, they possess extensive knowledge of customer service protocols, event management, and guest satisfaction practices. Their notable skills in effective communication, problem-solving, and conflict resolution have consistently improved guest experiences, leading to a significant increase in repeat clientele while ensuring every customer has a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Event Management
Liberty Cruise
New York, NY
04.2022 - Current
- Event Planning: Detail the types of events and your contributions
- Budget Management: Highlight your experience in budgeting and financial tracking
- Vendor Coordination: Mention interactions with vendors and negotiation skills
- Logistics Management: Discuss your organization of event logistics like scheduling and transportation
- Team Leadership: Describe your leadership style and team motivation techniques
- Marketing and Promotion: Include marketing strategies used to promote events
- On-site Management: Outline your responsibilities during the event itself
- Post-Event Evaluation: Note your involvement in evaluating event success
- Specific Achievements: Quantify accomplishments with metrics
- Skills: Emphasize relevant skills like communication and problem-solving
Group Leader
Road To Success
Brooklyn, NY
09.2021 - 06.2022
- Actively engage during activities with participants
- Provide homework assistance during homework time
- Ability to teach students and lead
- Leadership Curriculum
- Supervise during snack time and enforce Zero Impact
- Supervise activities to ensure physical and emotional safety
- Provide hands-on assistance when Instructors are leading their lessons
- Lead recreational group games and rallies or create lesson plans for academic activities
- Attend mandatory scheduled meetings and professional development training
- Perform other related duties and responsibilities as requested by the Site Director
- Worked with other group leaders to identify and resolve issues between teams
- Assisted newly hired team members by explaining company procedures and safety requirements
- Implemented improved initiatives to optimize safety and quality
- Communicated objectives and implementation tactics to meet organizational goals
- Coached and developed direct reports to lead problem-solving activities
Shift Leader
Charles
Brooklyn, NY
04.2021 - 07.2021
- Served fresh, hot food with a smile in a timely manner
- Prepared & restocked fresh produce
- Trained New team members
- Record customer orders and repeat them back in a clear, understanding manner to minimize errors
- Maintained store hygiene standards
- Counted cash on hand at shift change and closing to determine shortages or overages and prepared bank deposit statements
- Supervised and led employees to maintain productivity and customer service levels
- Handled escalated customer concerns and emergencies in the absence of a manager or supervisor
- Delegated tasks to employees and monitored activities and task completion
- Checked orders for quality and completeness
- Coached team members to increase productivity and reduce workplace accidents
Youth Leader
Brooklyn, NY
07.2020 - 08.2020
- Work on teamwork
- Mentor youth
- Ted talks
- Maintain positive mindset
Education
Undergraduate -
Medgar Evers College
Brooklyn, NY01.2025
High School Diploma -
Wingate High School
Brooklyn, NY01.2021
Skills
- Customer Service
- Problem-Solving
- Cleaning and Sanitizing
- POS Systems
- Team Leadership
- Quality Control
- Flexible Schedule
- Teamwork and Collaboration
- Complaint Resolution
- Customer Service and Rapport
- Point of Sale Systems
- Staff Training
- Service-Oriented
- Team Player
- Event management expertise
- Time management
Timeline
Event Management
Liberty Cruise
04.2022 - Current
Group Leader
Road To Success
09.2021 - 06.2022
Shift Leader
Charles
04.2021 - 07.2021
Youth Leader
07.2020 - 08.2020
Undergraduate -
Medgar Evers College
High School Diploma -
Wingate High School