Breanna Bonomo
Summary
A graduate from the University of South Carolina, with a degree in Psychology and a minor in Business Administration. Exhibits eight years of customer service experience, including management and supervisory roles. Demonstrates a strong ability to handle complex situations with empathy and clarity.
Overview
2
2
years of professional experience
Work History
Registered Behavior Technician
Cross River Therapy
12.2023 - Current
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
Registered Behavior Technician
Already Autism Health
09.2023 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Registered Behavior Technician
Hopebridge Autism Therapy Center
07.2023 - 11.2023
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans
- Implemented individualized interventions as part of behavior treatment plans
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships
Caregiver
Care.com HomePay
01.2023 - 07.2023
- Engaged children in age-appropriate activities to encourage intellectual and motor skills development
- Care for the needs of a child with autism
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback
- Created nurturing, safe environments to promote emotional, social and intellectual growth
- Regulated children's schedules to balance rest, learning and play.
Catering Supervisor, Shift Lead, Trainer
SSA Catering Company
04.2022 - 07.2023
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
- Established an environment of respect among staff members by modeling professionalism in every aspect of our work together.
Shift Lead, Supervisor, Trainer
The Front Porch Coffeehouse & Creamery
05.2022 - 05.2023
- Ability to efficiently delegate and oversee an average of 7 employees
- Ability to work well under pressure in a fast-paced environment
- Ability to work back of house and keep a fast pace to make sure the customer is satisfied and keeps coming back
- Ability to appropriately handle or defuse any situation with disgruntled customers with the image of the company in mind
- Ability to train new employees and maximize productivity.
Education
Bachelor of Arts - Psychology
University of South Carolina
Columbia, SC05.2023
High School Diploma -
Wando High School
Mt. Pleasant, SC05.2019
Skills
- Staff Management
- Staff Development
- Administrative Skills
- Data Entry
- Verbal and Written Communication
- Organization
- Time Management
- Team Collaboration
- Adaptability
- Customer Service
- Conflict Resolution
- Attention to Detail
Accomplishments
- Graduated USC Cum Laude
- Received President's List Freshman Year at USC (maintained a perfect 4.0 GPA freshman year)
- Received a University of South Carolina academic scholarship
- Maintained a 4.5 GPA with the National Honors Society at Wando High School
- Completed 20 community service hours a year for National Beta Club throughout high school
- Ranked best in region (2014) and fifth in South Carolina for concert clarinet
- Received 4th place for gender and age division in Earth Day 5k race
Timeline
Registered Behavior Technician
Cross River Therapy
12.2023 - Current
Registered Behavior Technician
Already Autism Health
09.2023 - Current
Registered Behavior Technician
Hopebridge Autism Therapy Center
07.2023 - 11.2023
Caregiver
Care.com HomePay
01.2023 - 07.2023
Shift Lead, Supervisor, Trainer
The Front Porch Coffeehouse & Creamery
05.2022 - 05.2023
Catering Supervisor, Shift Lead, Trainer
SSA Catering Company
04.2022 - 07.2023
Bachelor of Arts - Psychology
University of South Carolina
High School Diploma -
Wando High School
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