Breanna Booker
DeSoto,TX
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Well-qualified HR Associate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
HR Associate
Abundant Transportation Services
01.2021 - Current
- Completed human resource operational requirements by scheduling and assigning employees.
- Developed comprehensive HR policies to ensure compliance with legal regulations and industry best practices.
- Managed employee relations issues, fostering a harmonious and inclusive workplace culture.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Customer Service Representative
Angels On Earth Learning And Adventure Center
03.2016 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Provided primary customer support to internal and external customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Driver
Goals Logistics
06.2012 - 02.2016
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Education
High School Diploma -
David W Carter High School
Dallas, TX06.2010
Skills
- Personnel Management
- Employment Recordkeeping
- Team Player
- Personnel Recruitment
- Eligibility Determinations
Timeline
HR Associate
Abundant Transportation Services
01.2021 - Current
Customer Service Representative
Angels On Earth Learning And Adventure Center
03.2016 - 01.2021
Driver
Goals Logistics
06.2012 - 02.2016
High School Diploma -
David W Carter High School
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