Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna Bradley

Dallas

Summary

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Everise
04.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

Collections Representative

Genpact
06.2023 - 04.2024
  • Processed payments and contracts on accounts.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Counseled debtors on payment options and arranged installment agreements.
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
  • Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
  • Handled 50-100 outbound and inbound calls daily with goal of collecting owed debt.
  • Negotiated to collect balance in full.

Customer Service Supervisor

iQor
10.2017 - 05.2022
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.

Deli Associate

Walmart
07.2017 - 10.2017
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
  • Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
  • Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.

Customer Service Technical Rep

iQor
10.2014 - 06.2015
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Contributed insights during product development meetings, helping guide feature enhancements based on real-world customer feedback.
  • Identified opportunities for process improvement within the technical support team, implementing changes that led to increased efficiency.
  • Developed detailed user manuals and FAQ documents to facilitate customer self-service and reduce support call volume.
  • Handled escalated customer complaints with professionalism and empathy, working collaboratively with clients to devise mutually satisfactory resolutions.

Dispatch Supervisor

Miller Courier Services
05.2011 - 05.2013
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Supervised team of 12 employees and provided training focused on maximizing overall performance.
  • Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.

Education

High School Diploma -

Sachse High School
Sachse, TX
06.2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Call center experience
  • Complaint handling
  • Microsoft Excel
  • Scheduling
  • Call management
  • Team development
  • Administrative support

Timeline

Customer Service Representative

Everise
04.2025 - Current

Collections Representative

Genpact
06.2023 - 04.2024

Customer Service Supervisor

iQor
10.2017 - 05.2022

Deli Associate

Walmart
07.2017 - 10.2017

Customer Service Technical Rep

iQor
10.2014 - 06.2015

Dispatch Supervisor

Miller Courier Services
05.2011 - 05.2013

High School Diploma -

Sachse High School

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