Breanna Brandis
Akron
Summary
Skilled Recovery Solutions Specialist with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement. Results-oriented Collections Specialist dedicated to exceeding goals and reducing company debt. Expert in Customer service and proficient in Fiserv, excel and other systems.
Overview
11
11
years of professional experience
Work History
Debt Recovery Specialist
Genesis Financial Solutions
08.2019 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maintained high volume of calls and met demands of busy and productive group.
- Trained new team members on scripts, company services, and collection strategies.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Evaluated, researched and resolved discrepancies.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Customer Service Representative
PlusONE Communications
11.2018 - 08.2019
- Responded to customer requests for products, services, and company information
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Created and maintained detailed database to develop promotional sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Shift Manager
True North Inc.
02.2017 - 11.2018
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained and mentored new employees to maximize team performance.
Cashier/Customer Service
Walmart
05.2016 - 02.2017
- Making sure customers have a pleasant experience. Doing my job quickly yet efficiently.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
Crew Member
Wendys
09.2015 - 04.2016
- Opening crew member. Preparing foods for customers.
- Collaborated with team members to complete orders.
- Stocked shelves to organize aisles in assigned department.
- Operated cash register to ring up final bill and process various forms of payment.
Clerical Assistant
Yumadoap
07.2014 - 10.2014
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
No Degree - Nursing
University of Akron Main Campus
Akron, OH09.2016
Skills
- Effective team contributor
- Customer research
- Skip tracing
- Goal oriented
- Debt collection
- High-volume customer service
- Team leadership
- Client support
- Telecommunications proficiency
- Support resolution skills
- Consumer relations management
- Fundamental debt recovery skills
- Proficient typing skills
- Investigation due diligence
- Payment acceptance
- Call center background
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Timeline
Debt Recovery Specialist
Genesis Financial Solutions
08.2019 - Current
Customer Service Representative
PlusONE Communications
11.2018 - 08.2019
Shift Manager
True North Inc.
02.2017 - 11.2018
Cashier/Customer Service
Walmart
05.2016 - 02.2017
Crew Member
Wendys
09.2015 - 04.2016
Clerical Assistant
Yumadoap
07.2014 - 10.2014
No Degree - Nursing
University of Akron Main Campus
Similar Profiles
Susan WoodSusan Wood
Credit Dispute Specialist at Genesis Financial SolutionsCredit Dispute Specialist at Genesis Financial Solutions
Mary Breanna SmithMary Breanna Smith
Unit Manager - Fraud Department at Genesis Financial SolutionsUnit Manager - Fraud Department at Genesis Financial Solutions
Christina E RayChristina E Ray
Business Analyst at Genesis Financial SolutionsBusiness Analyst at Genesis Financial Solutions
Jamaree WrightJamaree Wright
Grill Cook at Cracker Barrel Old Country StoreGrill Cook at Cracker Barrel Old Country Store
Jenna KrummelJenna Krummel
Lead Budtender at Culture Of AkronLead Budtender at Culture Of Akron