Breanna Brink

Problem Solver – Warehouse Operations

Summary:
Detail-oriented and proactive warehouse operations professional with a strong focus on problem-solving in high-demand environments. Specializing in resolving inventory discrepancies, order fulfillment issues, and logistical challenges related to construction, plumbing, HVAC, and industrial equipment. Proven ability to identify root causes, implement corrective actions, and support overall warehouse efficiency and accuracy.

• Issue Resolution & Root Cause Analysis:
• Investigate and resolve order discrepancies, shipment delays, and inventory variances related to construction and mechanical parts, up to 10-30 times per day.
• Identify recurring problems in receiving, picking, or packing processes and collaborate with supervisors and logistics teams to implement corrective measures up to up to 20 times per day.
• Troubleshoot missing or mislabeled products, ensuring that part numbers, serial codes, and specifications align with customer and project requirements.
• Inventory & Quality Control:
• Conduct cycle counts and spot audits to maintain accurate inventory levels for HVAC units, plumbing fixtures, piping materials, fasteners, and electrical components.
• Assist with return and restocking process of damaged or mis-shipped items, ensuring timely reconciliation in the warehouse management system (WMS).
• Validate product compatibility and specifications based on customer orders and contractor needs.
• Collaboration & Communication:
• Act as liaison between warehouse teams, customer service, and procurement to facilitate fast resolution of operational issues.
• Provide feedback on process gaps and suggest improvements to picking, packing, staging, or delivery workflows.
• Support onboarding and cross-training of associates on problem-solving procedures and quality standards.
• Operational Support:
• Operate forklifts and material handling equipment to relocate heavy or oversized items safely and efficiently.
• Use WMS and ERP software to track product movements, generate reports, and ensure data accuracy in real-time.
• Inventory Reconciliation | Root Cause Analysis | Warehouse Management Systems (WMS)
• Knowledge of Construction, Plumbing, HVAC Parts | Forklift Certified | Safety & OSHA Compliance
• Team Collaboration | Order Accuracy | Microsoft Excel | SAP / Oracle / NetSuite (if applicable)

Night Shift Operational Support Technician Lead

Summary:
Diligent and security-focused Night Shift Operational Support Technician Lead with expertise supporting mission-critical government systems in a 24/7 environment. Proven leadership and training capabilities of night shift technical teams responsible for system uptime, classified data handling, and secure infrastructure operations. Deep understanding of federal IT compliance standards including NIST SP 800-53, FISMA, and FedRAMP. Experienced in Tier 1–2 incident response, secure data center operations, and coordinating with SOC teams.

• Shift Supervision & Technical Escalation:
  Lead night shift operations team supporting federal IT systems and infrastructure.
  Oversee ticket queues and prioritize incidents in coordination with federal service level agreements (SLAs).
  Provide end-of-shift briefings and written turnover documentation to day shift leads and government stakeholders.
• System Monitoring & Incident Response:
  Monitor mission-critical networks, servers, and applications using government-authorized tools (e.g., LexisNexis, PSDEX, Accurint VCC, SIOC, etc...)
• Respond to and triage security and system alerts; perform incident containment and escalate per government-defined incident response SOP's.
• Maintain detailed audit trails and incident documentation as required for compliance and inspection readiness.
• Data Center Operations & Infrastructure Support:
• Perform regular system health checks, backup verifications, and maintenance tasks during approved change windows.
• Ensure compliance with government data handling procedures and classification protocols.
• Collaborate with federal IT leads, engineers, and cybersecurity personnel to maintain secure and continuous operations.
• Audit & Reporting:
• Ensure all logs, access records, and system changes are retained and accessible for federal audits and inspector general (IG) reviews.
• Assist with technical portions of ATO (Authority to Operate) renewals and POA&M (Plan of Action and Milestones) tracking.
• Secure Handling of Sensitive Systems:
• Support secure file transfers and storage protocols for CUI, FOUO, and classified materials per agency guidelines.
• Adhere to government encryption standards and multi-factor authentication requirements.

Summary:
Dedicated and customer-focused department lead with hands-on experience managing operations, merchandising, and team coordination within the fabric and yarn department. Known for maintaining high product standards, providing expert customer service, and driving departmental sales through effective planning, presentation, and inventory control.

• Department Leadership:
  Supervise daily operations of fabric and yarn department, ensuring clean, organized, and visually appealing displays.
• Train, schedule, and support team members, fostering collaborative and efficient work environment.
• Serve as the go-to resource for fabric, yarn, and sewing-related product knowledge.
• Customer Service:
  Deliver exceptional service by assisting customers with product selection, project guidance, and creative solutions roughly 250-300 per day.
• Resolve customer concerns and inquiries with professionalism and product expertise.
• Merchandising & Inventory:
• Manage floor sets, seasonal resets, and promotional signage according to corporate visual merchandising standards.
• Maintain accurate stock levels by performing inventory checks, restocking shelves, and coordinating product orders.
• Ensure proper handling, measuring, and cutting of fabric to meet customer specifications.
• Sales & Performance:
• Monitor departmental sales performance and implement strategies to meet or exceed goals.
• Recommend new products or adjustments based on customer demand and sales trends.
• Coordinate with store management on loss prevention, shrink control, and compliance with company policies.
• Inventory Management | Visual Merchandising | Customer Engagement
• Team Leadership | Cash Handling | POS Systems